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Assisting Passengers with Disabilities

Spotlight On

Cathy Troxler (right) with Bryan Hudson, Policy Advisor for Civil Rights and Liberties, Ombudsman & Traveler Engagement. Photo by Andy SzulCathy Troxler is a Program Specialist with the Disability Branch, Disability and Multicultural Division, Office of Civil Rights & Liberties, Ombudsman, and Travel Engagement (OCRL/OTE).  Her primary assignments include processing complaints from passengers with disabilities, conducting intake from travelers who require special handling, answering questions, and addressing concerns about the screening process. Troxler also spends time engaging with disability and community outreach organizations and preparing the TSA CARES metrics report. 

Troxler started her career with TSA in May of last year. Prior to joining TSA, she worked at the General Services Administration, Office of General Counsel where she reported directly to the General Counsel and served as office liaison for the division. She has prior experience with DHS and held positions at Federal Emergency Management Agency (FEMA) and Customs and Border Protection (CBP).

“What I Do Matters because developing solid relationships is a critical part of my job, and one which directly supports the TSA mission. I strive to make every engagement with colleagues, airports, disability partners, community organizations, and especially, the traveling public is a positive experience. 

“The most rewarding part of my job is learning procedures and processes for screening to make the travel experience pleasant for the traveler and the Officer. I also really enjoy understanding and establishing relationships with the disability and community outreach organizations.

“I am most proud of being a member of the Employee Advisory Committee (EAC).  The EAC is responsible for liaising ideas and suggestions to TSA leadership. The experience has been rewarding and provided me with an opportunity to meet employees from other divisions in OCRL/OTE.  Having a direct role in the planning of team building events, social activities, and other gatherings for our organization is very gratifying.”

From the Office of Strategic Communications/Public Affairs

Latest revision: 07 February 2014