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Balancing Agency Priorities with Audit Demands

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Before joining TSA, Thomas Feltrin worked in private sector management. Although it was challenging, he was determined to help people in a more meaningful way.  Following 9/11 he realized that with his skills and experience, TSA’s mission offered him an opportunity to make a satisfying and positive contribution to society. In 2002, Feltrin was hired as a screener and helped stand up one of the nation’s first federalized airports – Baltimore Washington International Thurgood Marshall Airport.

Thomas Feltrin (left) reviews an audit request with Steve Schamberger, Audit Liaison Division Director. Photo by Meagan DarcusFeltrin joined the Audit Liaison Division in 2005. As an Audit Liaison, Feltrin is one of only six others responsible for managing all of TSA’s responses to audits and congressional recommendations from the Government Accountability Office (GAO) and the Office of the Inspector General (OIG). Feltrin and his team often juggle dozens of active audits, and more than a hundred open recommendations.

“What I do matters because audits are an agency priority.  Not only do they have a far-reaching impact on Capitol Hill and in the media, but audits can affect the funding of TSA programs.  My job is to help make sure the documents and information TSA provides to the GAO or OIG are accurate. Our team also helps program officials and subject matter experts prepare for meetings with auditors.

“Audits are an important aspect of working for the federal government. It is often challenging to manage auditor expectations. Auditors often have tight deadlines, both internal and to Congress, which drive their demands.  And program officials have their regular jobs to do and the audit demands can be quite time-consuming.

“And that’s where I find the work most rewarding: being an internal resource for program officials who are being audited. Although facilitating a balance between auditor demand and the ability of program officials to respond to that demand is challenging, a great deal of satisfaction comes when we are able to help the TSA program officials and subject matter experts provide quality information in a timely manner.”

From the Office of Strategic Communication/Public Affairs

Latest revision: 31 January 2014