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Spotlight On


DIane Taylor Norfolk Officer Works to Improve Work/Life Balance of Co-workers: Behavioral Detection Officer Diane Taylor saw a need within her community and decided to take action.
Ryan Rigdon Dallas Officer Recognized By First Lady: A Transportation Security Specialist - Explosives (TSS-E) from Dallas Love Field (DAL) recently traveled to attend a conference in Washington D.C. featuring First Lady Michelle Obama, who shared his story in opening remarks.
Joe Chlebowski Ensuring Communication with Employees and Stakeholders: Joe Chlebowski, a Transportation Security Manager at the Detroit Metropolitan Airport (DTW) Coordination Center, joined TSA in 2002.
Josh Hillman Leading on the Front Lines: Before beginning his career with TSA, Josh Hillman attended college at Boise State University where he received a bachelor’s degree in criminal justice.
Charmyne Cyr Helping TSA Plan for a Strong Information Technology Footprint: Charmyne Cyr works in TSA’s Office of Information Technology and in 2014 she became the IT Capital Planning Deputy Administrator, overseeing all of TSA’s IT investments.
From left, John F. Kennedy International Airport HR Specialist Rosa Billingslea, HR Specialist Kathleen Lane, HR Assistant Eileen Fernandez, and TSO Sonia Roberts. Photo courtesy of TSA John F. Kennedy International Airport. TSA Employees Showed Remarkable Character in New York and Barbados: TSA employees from John F. Kennedy International Airport went above and beyond the call of duty when they came to the aid of their co-worker.
Mark Lewis Encouraging Confidence by Training for Success: Lewis joined TSA in 2004, and credits his background in automotive technology training to his career growth in PVD’s Training Department.
DCA TSO Tabitha Massenberg TSA Ramped up Operations for Super Bowl Traffic: Super Bowl XLIX was played at University of Phoenix Stadium in Glendale, Arizona, and TSA played an integral part in the success of the event.
Darwin Petersen Maintaining a Focus on Training and Employees: In 2012, Peterson completed TSA’s Mid-Level Leadership Program, aimed at building the agency’s next generation of mid-level leaders.
Charmaine Sharma

California Officer’s Intuition Leads to Discovery of Fraudulent Documents: When presented with a suspicious form of identification, an Officer from San Jose International Airport made the right call.

Vernon Weibel Fulfilling TSA's Role in the Human Smuggling and Trafficking Center: Vernon Weibel is a Senior Intelligence Analyst with the Office of Intelligence and Analysis, and serves as TSA’s representative to the Human Smuggling and Trafficking Center (HSTC). 
Loren Rockey Coaching for Excellence on the Frontlines and on the Ball Field: Working as a TSM, Rockey uses his 20 years of experience in the law enforcement, security and training fields to support screening operations and Transportation Security Officer mentoring.
TSO Scott Miles

Evolving with the Agency: Miles joined TSA in October 2002. Shortly thereafter, he volunteered to be part of the baggage rollout team at the airport and has served in the role of Dual-Function Officer ever since.

TSO David Chang (left) and LTSO Harvey Johnson (right) A Routine Scan Proves to be Anything but Routine: A Transportation Security Officer’s (TSO) sharp eye and keen intuition revealed artfully concealed blades at Philadelphia International Airport.


Expert Behavior Detection Officer George Gonzalez Serving the Public and My Peers: In May 2006, Expert Behavior Detection Officer George Gonzalez joined TSA as a part-time TSO at McAllen-Miller International Airport (MFE) in Texas. Gonzalez’s been extensively involved in the development of the local Hurricane Response protocols and Continuity of Operations Plans also known as Active Shooter and Emergency Management plans.
Carl and Leona Myers Continuing to Keep our Nation Secure: In May 2014, Leona and Carl Myers became TSOs at Des Moines International Airport (DSM). As U.S. Army and Iowa National Guard veterans, their decision to join the TSA team was easy. They had dedicated their lives to protecting our nation, and continuing to serve with TSA was one more way for them to make a difference.
TSO Jens Kvalvik Teaching Others in Support of TSA’s Mission: TSO Jens Kvalvik works at Austin Bergstrom International Airport in Texas. He joined TSA in 2010 and previously served as an Officer at Tallahassee Regional and Southwest Florida International airports in Florida.
Aimee Jackson is Chief of the LEO Reimbursement Section. Photo by Meagan Darcus Ensuring Adequate LEO Support at Checkpoints Nationwide: Aimee Jackson currently serves as Chief of the Law Enforcement Officer (LEO) Reimbursement Section in the Office of Law Enforcement/Federal Air Marshal Service.
Jacob Shaver is a Transportation Security Officer TSO) at the Deadhorse Airport (SCC) in Prudhoe Bay, Alaska. Embracing the Challenges of Duties in Alaska: Jacob Shaver is a Transportation Security Officer TSO) at the Deadhorse Airport (SCC) in Prudhoe Bay, Alaska. Shaver joined TSA in 2012.
Transportation Security Officer Wendy Michels Guiding Officers Through their Careers: Wendy Michels is a Transportation Security Officer at Eastern Iowa Airport (CID) in Cedar Rapids, Iowa. Michels joined TSA in October 2002 when she was 19 years old, making TSA her employer for over one-third of her life.
June Weinman Successfully Scheduling for Several Years: June Weinman is an Administrative Assistant of Scheduling Operations at Dallas/Fort Worth International Airport (DFW).
William Mullen Working within the Agency: William Mullen is the Assistant Federal Security Director - Law Enforcement (AFSD-LE) for Rhode Island and has been with TSA since 2002.
Glenn Monson Delivering Dynamic Training for Employees: Glenn Monson is a Security Training Instructor (STI) at General Mitchell International Airport in Milwaukee, Wisconsin. Monson joined TSA in October of 2002 as a Transportation Security Officer (TSO) and was immediately struck by the positive attitude and outlook of his colleagues.
Edward Cloninger Expanding and Improving Inspection Practices: Edward (Ed) Cloninger, Transportation Security Specialist (TSS) with the National Targeting Center – Cargo (NTC-C), is a subject matter expert in the Cargo Targeting Unit (CTU). He is charged with providing support, expertise, and communication during investigations involving cargo.
Harry Azarian Continuing to Serve the Public: Harry Azarian is a Behavior Detection Officer (BDO) at South Carolina’s Greenville Spartanburg International Airport (GSP). Azarian joined TSA in 2008 as a Transportation Security Officer and was promoted to BDO in 2009.
Supervisory Transportation Security Officer, Christopher Alvarado Making the Most of Every Opportunity: While with TSA, he has been involved with the following committees – Diversity, Safety Action, Employee Action, and Joint Awards. Additionally, he is a member of the IND TSA Honor Guard and assists in employee welfare events, using his culinary experience.
Property Management Officer, Kurt Ettenger Ensuring Property Management Support Services TSA-Wide: As the Director of the Property Management Division (PMD) with the Office of Finance and Chief Administrative Officer, and as the agency’s Property Management Officer, Kurt Ettenger ensures accountability of all TSA personal property.
Transportation Security Officers, Oakland, California Supporting Employees Educational Goals: Tooru Mochida is an STSO at California’s Oakland International Airport (OAK) and has been working with TSA since 2002.
Transportation Security Officer Matt Paul An Officer’s split decision to act helped to save the lives of two adults from a burning car: When Transportation Security Officer Matt Paul called into Atlantic City International Airport’s Coordination Center to say that he’d be unable to make it to work, it was noted and his supervisor informed.
LTSO Rick Dominski and Customer Support Manager Frank Pipia, Jr. TSA and Southwest Employees GO Above and Beyond: Recently, a 16-year-old male passenger was dropped off at General Mitchell International Airport in Milwaukee to check in for his flight to Tampa. Unfortunately, the flight was cancelled due to weather and he was rebooked for the following day.
Peter Pandolfi Collaborating to Ensure Positive Change: Peter Pandolfi is a Senior Program Analyst with the Office of Inspection, assigned to the Special Operations Division, which is more commonly referred to as the “Red Team.”
James Dolph New York Officer Revives Passenger with Airport Defibrillator: Buffalo-Niagara International Airport Lead Transportation Security Officer James Dolph was working third shift at the checkpoint...
Spotlght On Ayanna Epps Helping Employees Navigate TSA’s Problem-Resolution Services: Ayanna Epps is a Program Analyst with the Ombudsman Division, which is part of the Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement (OCRL-OTE).
Marcia Byrd

Texas Inspector Saves a Child’s Life: Marcia Byrd, a Transportation Security Inspector (TSI) at Dallas Love Field International Airport, utilized her CPR training to help save a choking toddler....

Heidi Johnson

Making the most of every mentoring opportunity: Heidi Johnson is an STSO at Boise International Airport in Idaho. She joined TSA in May 2007. Starting out as an Assistant Training Instructor, Johnson worked her way through the ranks into a mentoring position as a supervisor....

Tina Cariola, second from left, with her team (clockwise) Tyler Maxey, Ruth Britt, Sonja Armstrong, Stan Ham, Paul Simmons, and Janis Burl. Photo courtesy of Public Affairs Finding Innovative Ways to Improve TSA: Tina Cariola, who joined TSA in 2003, is the Manager of the Workforce Engagement Branch in the Office of Training and Workforce Engagement (OTWE)....
Craig Mosford Developing Policy to Move TSA Forward: Craig Mosford is a Section Chief with Office of Security Policy and Industry Engagement (OSPIE)/Policy Analysis/Strategic Analysis....
DCA AFSD-LE Charles "Chuck" Bolen (left) and FAM Brian Stout. Photo courtesy of TSA DCA TSA Employees Work Together to Save Man at Virginia Airport: Charles “Chuck” Bolen said that in his 10 years living in the Washington, D.C. metro area he had never seen as much rain fall as he did on April 30, 2014....
Ivan Hernabdez

Ensuring Every Passenger Engagement Experience Is a Memorable One: If you recently visited Orlando International Airport, chances are you may have been within earshot of Transportation Security Officer Ivan Hernandez....

Raymond Johnson

New Employee Steps Up in Emergency Situation, Saves Accident Victims: Raymond Johnson joined TSA less than a month ago and if his courageous response to a roadside accident is any indication about the type of person he is, the agency is lucky to have him....

Lead BDOs Paul Markowski (left) and Michael Dougherty New York Behavior Detection Officers Join Together to Save Ailing Man: Shortly after leaving their early morning shift a group of Behavior Detection Officers (BDO) came to the aid of a man in distress....
William Hastings is the Behavior Detection and Analysis (BDA) Transportation Security Manager Motivating Officers and Encouraging Collaboration: William Hastings is the Behavior Detection and Analysis (BDA) Transportation Security Manager at California’s Fresno Yosemite International Airport where he also serves as the Playbook Coordinator.....» Read more
The Military Severely Injured Joint Support Operations Center or MSIJSOC The Military Severely Injured Joint Support Operations Center: The Military Severely Injured Joint Support Operations Center or MSIJSOC, as it is commonly referred to, is a lot to say in one breath no matter how you pronounce it -- and for good reason.....» Read more
Eddie Palacios Chicago Supervisor Hailed a ‘Hero’ for Daring Rescue on Train Tracks: Like he does every day, Eddie Palacios was waiting for a commuter train to Chicago O’Hare International Airport when something out of the ordinary happened.....» Read more
Elisabeth Smeda Advancing International Cooperation Through Global Strategies: Elisabeth Smeda currently serves as the Team Lead Desk Officer for the Western Hemisphere desk, in the Office of Global Strategies International Operations Directorate....» Read more
Christian Esteves Ensuring Effective Collaboration With Industry Stakeholders: Christian Esteves joined TSA in 2002 as a screener and today is a Transportation Security Specialist with the Office of Security Operations. As a Regional Compliance Coordinator....» Read more
Michael Frech Bridging the Gap from Training to Operations: Michael Frech is a Transportation Security Explosives-Specialist (TSS-E) at Denver International Airport. Working as a TSS-E, Frech uses his 26 years of experience in the explosive, security and training fields to support screening operations and TSO training....» Read more
Tom Varner Conducting compliance inspections and investigations: Tom Varner is a Transportation Security Inspector at Dallas/Fort Worth International Airport (DFW) where he conducts compliance inspections and investigations on regulated entities....» Read more
Yessenia Garcia Orlando Officer Aides Police in Locating Bomb Threat Suspect: STSO Yessenia Garcia was headed to the TSA Coordination Center at Orlando International Airport when she observed a female passenger visibly upset and yelling into a pay phone ....» Read more
Diane DiCarlo Encouraging Success Through Collaboration: Diane DiCarlo joined TSA in 2005 as a Management Analyst for the North Central Region. In 2006, she transitioned to human resources....» Read more
Derrick Ford Supporting TSA’s Security Mission With Legal Counsel: Derrick Ford joined TSA in 2002 as a Supervisory Attorney with the Office of Chief Counsel at Los Angeles International Airport (LAX)....» Read more
David Burnetter Chicago Officer Helps Save Family from Fire: An Illinois Transportation Security Officer (TSO) acted swiftly to save a family from their burning home....» Read more
Ray Stevens Supporting Employees and Communities: Ray Stevens is the Administrative Officer at New York’s Albany International Airport where he coordinates the mission support needs of four airports in upstate New York....» Read more
Cathy Troxler Assisting Passengers with Disabilities: Cathy Troxler is a Program Specialist with the Disability Branch, Disability and Multicultural Division, Office of Civil Rights & Liberties, Ombudsman, and Travel Engagement (OCRL/OTE)....» Read more
Thomas Feltrin

Balancing Agency Priorities with Audit Demands: Before joining TSA, Thomas Feltrin worked in private sector management. Although it was challenging, he was determined to help people in a more meaningful way....» Read more

Reed Monks

Officer’s Heroic Efforts Help Save a Passenger’s Life: Earlier this month, an Officer in Tennessee put his experience to work and saved the life of a passenger in distress....» Read more

Paul Antico

Telling the TSA Story One Frame at a Time: Paul Antico joined TSA in 2002 as Lead Transportation Security Officer at Boston Logan International Airport, and has been a Program Analyst since 2007....» Read more

Joe Paradis Providing the National Shift Brief to the Frontline: Joe Paradis is a Program Analyst with OSO Communications. In that capacity, he serves as the writer and editor of the National Shift Brief....» Read more
Imelda Pysqyli and K9 Cymro

Securing Transportation Through Paws-itive Passenger Engagement: Imelda Pysqyli began her career in homeland security six years ago. While earning her college degree, she worked as a part-time TSO...» Read more

2012-13 Archived

Latest revision: 27 March 2015