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Taking Performance Metrics to a New Level

Spotlight On

Jim Watts, Program Manager, Performance Measurement Information System Program, Security OperationsJim Watts is a Program Manager for the Performance Measurement Information System (PMIS) Program in the Office of Security Operations (OSO) at TSA headquarters. Watts manages TSA's business intelligence tool to process data and oversees the collection of performance metrics for the innovative Airport Information Management (AIM) System.

AIM is an online real-time reporting application that is used at airports nationwide to help with daily operations. For example, in support of Risk-Based Security (RBS), data collected in AIM includes uniforms, badges, Passenger Support Specialist interactions, and many other pieces of information.

Starting his computing career in 1984 as a Systems Engineer in Alexandria, Virginia, Watts transitioned to software consulting in 2000 before joining TSA in 2004. Watts participates on several cross-office teams.

Outside of TSA, he participates in the Massachusetts Institute of Technology's annual Information Quality Symposium as well as the Office of Management and Budget's (OMB) Performance Management Wiki Group.

What I do matters because a focus on data quality and data reuse produces better and more accurate AIM reports, which enable substantive dialogue and lead to better decision making within TSA. The performance data OSO collects is used by a number of offices at TSA, as well as other government agencies. Throughout the last three years, we have worked hard to develop a focus on enabling TSA federal employees to create and distribute reports. This year, we plan to recognize good practices that individual airports have implemented using AIM and share those with other airports.

What I find most rewarding about my work is being able to work with a lot of smart people across TSA every day. I have been fortunate to have creative input into solutions. For example, with AIM, we have been able to create and support a framework for reports. During the past four years, the OMB recognized the program as a “Good Practice” in performance management and The Data Warehousing Institute recognized the program as a “Best Practice” in business intelligence.

From the Office of Strategic Communications/Public Affairs

Latest revision: 26 March 2013