Got Feedback: Dallas-Love Field
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Labels: Gripes and Grins
posted by Glen at
8:05 AM
1.31.2008
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14 Comments:
I appreciate the difficult job that the TSA does in keeping us safe on the airlines. My family and I flew out of DFW to Columbia, SC and we went right through security checkpoints without any problems. But when we went through security at Columbia airport to go back to DFW, we had to dispose of several items (body lotion, hair spray, and a few other cosmetic items) that were properly stored in required zip-lock baggies per FDA regulations. Here is a concern that I would like to address. If these items were allowed at DFW’s security point, why were they not allowed at the Columbia (CAE) checkpoint? I would have thought that the TSA would have some consistency in their security checkpoints. Would this not be something that all employees are trained in regardless of the size of the airport? It’s frustrating to passengers when one airport allows certain items through check points and another airport does not. I would appreciate if you could clarify this situation for me so that I could be informed for future flights.
Again, let me say that I appreciate the hard work that the TSA does in keeping us safe.
Respectfully,
Laurencio Arroyo
mrla@dishmail.net
March 22, 2008 7:42 AM
I flew through Love Field recently, and I had a quite good experience over all. The only thing I noticed was that the TSA people in the security lines didn't have quart sized plastic bags for people who had forgotten about liquids they had in their carry ons. If they did have them, they weren't apparent at all. I've seen TSA people at other air ports offer people waiting in the security lines plastic bags and I feel like it was helpful.
March 22, 2008 5:06 PM
Plastic bags are not provided for by the government. At many airports screeners and supervisors are paying for these items themselves, and at some airports perhaps they've been told not to. At any case, the quart size zip top bag is the passangers responsibility. As for the liquids getting thru one airport and not another.. you got lucky at one.
March 24, 2008 10:38 AM
RE: I flew through Love Field recently, and I had a quite good experience over all. The only thing I noticed was that the TSA people in the security lines didn't have quart sized plastic bags for people who had forgotten about liquids they had in their carry ons. If they did have them, they weren't apparent at all. I've seen TSA people at other air ports offer people waiting in the security lines plastic bags and I feel like it was helpful.
I flew out of Love recently and although I brought my bag from home with my stuff in it, I noticed both bags and foot thingies in little baskets at the checkpoint.
March 24, 2008 11:45 AM
I'm glad this blog exists and I feel the TSA is genuinely making an effort to improve themselves and the experience of passengers. Unfortunately it seems to be stuck at the top for the moment. The day-to-day TSA screeners, the ones passengers have experiences with, just don't seem as well-trained or motivated as the higher-ups who put together this blog.
On that note, what is the policy regarding laptops in bags? I recall earlier that the TSA did away with that policy and I've still had to go through with it every time I've flown, at Love Field and elsewhere. No complaints really, just wondering about the consistency and how long it takes for new rules to filter down.
Also, passengers are already pretty tense when flying anyway which is a function of new security measures, but also of more people flying and of course the airlines don't do much to help. Because of this, people usually want to have as little dealing with the TSA as possible and while I imagine most would have no problem, time allowing of course, to talk to a TSA supervisor, the possibility of being tagged as "suspicious" or put on the "behavioral observation police" watch list or something and risking some kind of extra background check that reveals that their great-great-uncle's third cousin twice removed once had tea with the Ayatollah's great-great-mother-in-law is just too much extra stuff to deal with when they're just hoping to catch their plane on time.
March 24, 2008 7:48 PM
It disgusts me to see these comments regarding security and the supposedly uneducated screeners. There is quite a bit of educated personnel within our ranks from the lowest end (which is a screener) to upper management, but to assume we are all uneducated is quite ignorant. The majority of us have degrees in various subjects or we come highly decorated from various branches of the Armed Forces (you know those people who fight for our freedom), we chose this agency to assist any way we can in ensuring the American public a safe passage. We are targeted on a daily basis from passengers and the media; put yourself in our shoes just for a moment and imagine screening up to 15,000 people and that is just on your shift (which is 8 hours)daily. Can you fathom that? There is 15,000 people coming through your area and you have to explain everything to divest, declare,conduct bag checks, hand wands, full body pat-downs and etc, for eight hours. Are you gong to make everyone happy? The answer is no, because most people come in the airports already upset about the process either something happened to them (once) or they heard various things from co-workers or friends and they are determined not to be happy about any part of the process. We have taken over document checking and identification which we provide 100% better than private companies; we also are conducting Screening Passengers by Observation Techniques, which if you read the TSA website have resulted in the capturing of known felons, persons that are trying to deceive the U.S govt with fraudulent documents and etc. In conclusion, we(screeners) are all human to, we put on our shoes one at a time just the same as you(passengers)if we could all treat each other with openness and respect we would not have these problems we have to day. Have a great day or evening.
CD (IAH)
March 27, 2008 9:22 PM
I have been fortunate enough to fly in and out of Love Field several times over the past year. I must say that the TSA agents assigned to Love are genuinely good at their job.
I have not had any problems with them at all. Every agent I have dealt with has been courteous and considerate. I think that the TSA staff at Love should be modelled in other airports.
Everyone understands the need for security in this day and age, however, there is not a single reason in the world to be rude about it.
March 30, 2008 8:02 AM
I worked at love field for three years. In that time, I have seen nothing but disrespectful, rude behavior from TSA. I know that most of them are in it for the money and benifits; to cite an example I am able to tell you what they make per hour as well as the fact that they make time and a fourth on sundays and I wasn't even close with them. I also had the occasion to run into them inside my place of business. Despite the fact that I was a bartender, they would ignore the to-go station and insist on being served by me. When I would proceed to redirect them back to the to go station they would make imflamitory remarks and comment on the fact that they shouldn't have to wait in line. This was not an isolated incident. ALso in the three years I worked at this job, I never met one person who didn't sigh when they got seated a TSA agent. They were demanding and rude; they also didn't tip despite the discount they recieved. Luckily working at the bar, I had little occasion to serve them being as it wasn't allowed for them to sit there. On occasion they would try and get extremely agitated when they learned of the policy. They also seemed to move increasingly slow,(in the course of their screening duties) if they didn't like a person. One young man who worked inside the airport was subjected to additional screening every time he passed through security because he had gotton in a fight with a particular TSA agent outside of the security checkpoint. I believe the arguement was about who was in the restroom first and who would have to wait for the next available stall. In my vast experience, TSA are just glorified hall monitors. You know what they say about giving someone just a little power...
March 30, 2008 10:38 AM
generally, I think the screeners at DAL do a great job. I am glad they are there, and I am glad they are looking out for our safety.
My only comment is that there are 6 lines downstairs and 2 upstairs, but never seem to be more than 4 total open at a time. Why? Flying thru DAL during spring break, the lines were long...
As for flight crews cutting to the front of the line, why don't they have to get there an hour before flight times just like the rest of us. I know they spend a lot of time on the planes, in the airports, etc., but so do the rest of us and we aren't getting paid to be there (just the opposite).
Of course, if TSA had all the lines open (think Friday afternoon during Christmas, Thanksgiving or spring break) instead of just half of them, then it wouldn't make a difference if crews got to go to the front of the line.
March 30, 2008 11:05 AM
TO CD from IAH,
I fly every week. I've been in most US airports and several foreign ports as well. While I am glad to see you hold your post in high regards, your attitude and inflection give away your true agenda. Though there are "quite a bit" of educated employees in the TSA ranks these positions are out flanked almost 4 to 1 with the masses of GED holding foot soldiers. Look it up. Yes, I agree you have a almost thankless job and it is one that helps secure our great nation. Yes, I do not envy your choice to be a public servant and working for our government that is what you are, a public servant. But as I pointed out it was YOUR CHOICE. If you can't take the pressure please do yourself and the traveling public to whom you serve a favor and CHOOSE another career. Quit playing the disgruntled employee who terrorizes the people you were hired to protect and find a job that will make you happy.
March 30, 2008 11:54 AM
For starters, I always get searched no matter what. I carry a camcorder, lavlier microphones, a tripod and tapes. It never ceases to amaze me that my bag is checked each and every time. During the search I usually have to insist on carefully opening my own bags. I've had items handled improperly in the past.
I also usually get scolded for not taking everything out of my bags before putting them through the metal detector. There isn't enough time to take everything out and then reassmeble eveything. Give me a break.
My only other choice is to check the bag and risk losing the contents or even worse having TSA handlers go through my delicate electronics without me present. When you guys are given the authority to check my belongings, please be careful and respectful you don't have the authority to manhandle and break my belongings.
March 30, 2008 5:50 PM
CD (IAH) said:
"We are targeted on a daily basis from passengers and the media; put yourself in our shoes just for a moment and imagine screening up to 15,000 people and that is just on your shift (which is 8 hours)daily. Can you fathom that? There is 15,000 people coming through your area and you have to explain everything to divest, declare,conduct bag checks, hand wands, full body pat-downs and etc, for eight hours."
We are going afield here, but at least we are still in Texas.
I question your math as to your comment that "there is (sic) 15,000people coming through your area" in an 8 hour shift.
I have looked at the numbers for IAH and taking out arriving passengers and connecting passengers (who are not screened unless connecting from international to domestic), the total number of passengers for the whole airport is approximately 30,000 for the whole day. There are checkpoints in Terminals A, B and E and two separate checkpoints for each of Terminals C and E. That makes seven different areas. Are you confident about your number?
March 30, 2008 7:22 PM
As a first time passenger since 9-11, I fly private plane most of the time, I found things not as bad as I had been told. Only problem was my lap top, at MAF I put it in to a box by its self opened the case and all was fine. On return out of Love Field I did the same thing and boy was that ever the wrong thing to do. I was sure that I looked around for instructions but found none, would of been nice to know ahead of time
March 30, 2008 9:36 PM
I have been fortunate enough to fly in and out of Love Field several times over the past year. I must say that the TSA agents assigned to Love are genuinely good at their job.
"I have not had any problems with them at all. Every agent I have dealt with has been courteous and considerate. I think that the TSA staff at Love should be modelled in other airports.
Everyone understands the need for security in this day and age, however, there is not a single reason in the world to be rude about it."
I could not have said it any better well said and True
April 19, 2008 6:19 PM
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