The evolution of the Bag: Going "Checkpoint Friendly"

We’ve spent a lot of time talking about the evolution of the security checkpoint here during the past seven months. Some ideas like the Diamond Lanes and our screening of the MacBook Air have been tremendously well received while other topics like the science behind 3-1-1 and our recent ID requirement have generated lots of, let’s just call them spirited debates… In all cases, we’re working to create a system that is not only better for security but easier for passengers to navigate. We do this not because of a need to be loved, but because we increase security through a calmer checkpoint (think bad guys sticking out of the crowd more in a relaxed environment).

One project we’re currently working on that has been widely discussed on the Internet and several blogs is a “checkpoint friendly” laptop bag. This bag would allow our officers a clear, unobstructed view of the laptop and allow passengers to keep the laptop in the bag during screening.

Why do we keep calling it a “checkpoint friendly” bag you may ask? Because the simple truth is that if we were to “certify” bags or “TSA approve” bags, we’d be here for months and maybe years and not weeks developing an approved government standard for laptop bags. By not certifying or approving, we leave it to industry to develop bags that work and get out of their way. We expect these bags to hit the market in the Fall, in plenty of time for holiday shopping this year.

To support private industry’s foray into this new and exciting field, we have opened up our operations to bag manufacturers for a look see. The TSA screening operations at Ontario, California, Austin, Texas and Washington-Dulles have invited manufacturers in to see how their prototypes appear on our x-ray machines, both AT and standard. Officers working these checkpoints are providing valuable feedback on which bags work and which ones need more work. After all, the ultimate authority on whether a laptop will have to be removed from a bag will rest with the officer working the x-ray machine.

Once manufacturers think that their bags are indeed “checkpoint friendly,” then we expect them to produce bags for the market. Some things to look for in your “checkpoint friendly” bag, once they’re on the market, include:

o No metal snaps or zippers underneath or on-top of where the laptop would be X-rayed
o Plastic works much better than anything metal
o No pockets either underneath or on-top of where the laptop would be X-rayed
o Bags with thick dividers may cause officers to pull the bags for secondary screening and do not provide clear images
o No emblems or seals that are thick and placed on top of or underneath where the laptop would be
o Bags greater than 30 inches in length when unfolded often do not fit on a single image, requiring the TSA officer to view the contents of the bag as multiple images, which takes longer. It is faster to keep the fully opened bag to an opened length of 30 inches or less (although not critical for image clarity).
o If the bag does not present a clear image to the officer, he or she should be able to have easy access to the laptop computer for secondary screening to speed the process.



The key is a clear image of the laptop inside the bag. If wires, batteries or cords are on top of or under the laptop, it’s going to have to come out; which will slow security and anger a passenger that just bought this new “checkpoint friendly” bag.

So, all this talk about laptops may leave you asking, “Why do laptops have to come out of the bag today?” The reason is so we can get a good, clear look at them. It’s easy to hide items inside of or underneath laptops. By removing the laptop from the bag and placing it in a bin, the officer can quickly make the determination that the laptop hasn’t been altered or is hiding anything.

Christopher
EOS Blog Team

ID Q&A

Okay, we continue to receive questions on the ID requirement. I will attempt to answer as many as possible below. It’s kind of a virtual chat. We’d love to be able to do a live chat and we’re exploring that technological possibility.

There is also the very real possibility that civil people can agree to disagree…which is the direction I believe we’re heading.

Here goes:

Anonymous said... Could you please elaborate on those approximately 20 persons that weren´t allowed to fly? June 23, 2008 4:51 PM

Sure. The 20 people of the 10 million plus that did fly were turned away from the checkpoint. Some went and got their IDs, some tried to fly from other airports (and were stopped) and the rest just didn’t come back.

Phil said... TSA: If the people on your blacklist are so dangerous that we must restrict their movement, why don't you send the police to arrest them and put them in front of a judge? June 23, 2008 4:52 PM

Couple things here Phil. First off, TSA doesn’t have a “blacklist.” We use two of the Terrorist Screening Center’s watch lists, no-fly and selectee. The no-fly is reserved for known threats to aviation, most of which are not in this country and are not exactly sitting around, waiting for a visit from any government official, U.S. or otherwise. While the exact number of “no-flys” is secret, there are many, many less than 500,000. No Ted Kennedy and other are NOT on the no-fly list. If a person truly is, they “NO FLY” get it?

The other list is the selectee list. This list is for people that require additional screening before they fly. They fly after undergoing additional screening..

Anonymous said... So you're saying that you've been letting 10 people too dangerous to fly on planes each and every day since your misbegotten agency started? June 23, 2008 5:03 PM

Huh??? What we’re saying is that identity matters and we’re strengthening the system by verifying ID.

Chris Boyce said... 1. Where is the privacy impact assessment for the new form and the obviously commercial datamining check? I don't recall seeing it on line, nor do I remember a public comment period. We wouldn't be breaking the law, would we???

No Chris, we wouldn’t be breaking the law. A privacy impact assessment has been conducted and is pending review at DHS prior to being posted. There is no public comment period for Privacy Impact Assessments. Also, commercial “datamining” is not an accurate description of what is happening. We are simply using commercial data as a way to assist individuals in verifying their identity when they otherwise are unable to establish it through an acceptable identity document. Commercial data is not being used to predict criminal or terrorist activity.

2. Why would Hawley state on CNN that he was confident that his new policy would withstand a legal challenge if it weren't retaliatory in nature? Surely even he would know that it's unlikely that lawsuits are a known Al Qaeda tactic. June 23, 2008 5:13 PM

Huh? The question from the reporter was, “Would this new procedure withstand a lawsuit?” The answer was yes. Had the question been, “Will Al Qaeda sue you over this new procedure,” the answer would have been different.

Marshall's SO said... OK, so now we know what kinds of questions travelers, even those who are lying, are asked when they say they "forgot" their ID, i.e., birthdate, previous address, political party affiliation, where are you getting the data from to ask such questions? Can you verify that whatever data service you are using has "good" information? June 23, 2008 5:24 PM

Thanks Marshall. Just for the record, we’re not asking “political party affiliation” as you suggest nor are we asking other sensitive question like religion, charitable donations or things like that (see Kip’s comment on the ID post from the other day). Based on the publicly available data we’re using, we have a range of questions and it’s not a one strike and you’re out procedure. There are a number of questions we ask simply to determine if you are who you say you are. That’s it.

Because of the number of questions that could be asked, we’re also preventing someone from memorizing a simple set of facts to game the system.

Anonymous said... The average length of time for these ridiculous checks tells us nothing. What was the longest length of time you detained a citizen seeking to travel by air who did not have an ID? What was the shortest? June 23, 2008 5:40 PM

I feel like the average length of time is an important data point on how this is going. That said, the longest length of time we took to make an identity verification decision was 47 minutes. Yes that’s a long time and may have caused that one individual to miss his or her flight. The quickest is in the seconds.

Don’t know if the person waiting 47 minutes was a citizen or not but detained is not an accurate term either.

Boy, this anonymous character sure asks a lot of questions. :)

Travel_Medic said... how is checking IDs add anything to security when they are not compared to any list. June 23, 2008 7:31 PM

Hello Doc. You are compared to no-fly and selectee lists by the airlines. Verifying identity is an additional layer of security because it is added to the other layers…namely travel document checkers and the airlines checks against the above mentioned two watch lists. By doing all three, we’re verifying people are who they say they are, they are not on the no-fly list and their documents are legit.

Just yesterday (July 1), we identified a passenger with a fake social security card. Last week, we found a fraudulent passport. Altered documents are a staple of criminal and terrorist activity. We’re playing offense here and not giving free shots to a patient enemy.

Bob Eucher said... What became of the 20 people that were considered "too dangerous to fly"? Arrested? Let go? June 23, 2008 8:09 PM

Bob, I loved you in Major League (yes the last name is spelled differently but it was too close to resist). We’re not saying these people are “too dangerous to fly.” We’re saying we can’t verify they are who they say they are.

You and others might not care who sits next to you on that plane but we do.

Trollkiller said... ONCE AGAIN, I CHALLENGE THE TSA TO PROVE THE TWO SECTIONS OF 1540 THAT THEY CITE (§ 1540.107 & § 1540.105 (a)(2) ) GIVE THEM ANY AUTHORITY OR RIGHT TO DEMAND AN ID AS A CONDITION OF ACCESS TO A STERILE AREA June 23, 2008 10:06 PM

TROLLKILLER…MY VOICE IS GETTING TIRED FROM SCREAMING. Our attorneys interpret ATSA as saying we can do this, we think it’s important so we’re doing this. I’m not an Internet-based attorney but I probably could play one on TV.

Anonymous said... Again, if the airlines need to verify whether the person boarding the plane is the correct person, they could ask for ID at the gate. But why get the government involved in this? June 23, 2008 10:30 PM

The government is involved in this because we’re charged with aviation security. The airlines were charged with aviation security until TSA was formed in late 2001. We partner with said airlines to ensure no-flys aren’t getting on planes and that we do know who is. We supplement that with trained document checkers, identity verification, behavior detection officers and more than 15 other layers of security.

Anonymous said... So it only took 48 hours before the first reported instance of a question about political affiliation being required. I'll make two predictions: 1) The TSA employees who did this will never be reprimanded in any serious manner; the worst thing they will face will be some additional "training". June 23, 2008 10:35 PM

Nostranonymous, I think Kip was pretty clear when he wrote, “"It's unequivocally not our policy to use political, religious, or other sensitive personal topics as identity validation. If it happened, it was wrong and will not be repeated."

The person that did this made a mistake and has been corrected. Hope you never make a mistake at your job.

Anonymous said... Just out of curiosity, do you guys run my credit report if I show up with no ID? That's the only way I can think of you'd be able to validate I am who I say I am. June 23, 2008 10:46 PM

No. We’re not concerned about that Columbia House bill you never paid in college. We use publicly available info to verify you are who you say you are. It’s taking about 6 minutes for the .00005 percent of people that show up without ID every day.

Andy said... TSA, Question 1: You repeatedly claim this helps improve no-fly list enforcement. As we have told you over and over again, the ID checkers aren't checking names against a list. They're just comparing the name against the boarding pass, and the face to the ID. So, how exactly does this new policy enhance the NFL enforcement?

Andy, you can tell me “over and over again” that document checkers don’t check against the no-fly list and it’s still not the point. Airlines check against the no-fly, trained document checkers check validity of IDs, we verify identity of those without ID. The three work in combination.

You can say 1 plus 1 equals 7 a thousand times and it still doesn’t make it so.

Also, at the risk of hijacking this thread, we are also working on assuming responsibility for watch list matching from the airlines through our Secure Flight program. We believe this will also strengthen the watch list matching and greatly reduce the misidentifications that occur today.

Question 2: What exactly was wrong with the old policy (claim you have no ID, you get a SSSS and you're on your way)? We technically can still do that, and remember when there's a will, there's a way. There's no such thing as perfect security.

You’re 100 percent right on this on point Andy. There is no such thing as perfect security. The combo of the three layers above is better that the old system when anyone shows up, says “no ID” they get screened and go on their merry way. Keeping no-flys off planes is good security and simply patting down someone does not verify identity.

Question 3: Why are you targeting those who simply refuse to show ID? Some people refuse to show ID because of: identify theft concerns; religious reasons; self-privacy reasons; and/or their own principle. We are free people here in the USA, and we have a right not to show ID. People can lie and say they lost their ID, and get by, but those truly wanting to stand up for their rights will be punished. Is there a political connection to this? I think it's blatantly obvious what your purpose is here, TSA. June 24, 2008 5:08 PM

No political connection Andy, none at all. It’s all about strengthening security. There’s no “targeting.” People are showing up without ID and we’re verifying identity, simple as that. We believe we have the legal authority and we believe this increases security.

Anonymous said... Seriously, what happens if you are a physically disabled person and you've never had an official, government-issued photo ID made because you don't drive or use other services that require such ID? I know of several people with seizure disorders and severe dyslexia who have never gotten a state ID because they simply didn't need one. Their sole photo IDs were their college IDs - nothing official or certified. June 25, 2008 7:41 PM

No problem anon, we work with these individuals to establish their identity just like we would anyone else.

yangj08 said... How are you going to deal with foreign passports? I've already heard of someone having to go through a secondary because the TSO at an airport didn't recognize his Dutch passport. He had to go through a secondary (even though he had valid ID). So what happens to those people (especially if it's someone that doesn't speak English very well)? June 26, 2008 2:14 PM

Apples and oranges Yang. If a passenger has legit ID, including a Dutch passport, off they go. Being subjected to additional screening is not the same as verifying ID.

Anonymous said... Can you please elaborate on how the false positive problem will be addressed? I am currently on the Selectee list (and fed up with it) and want to know how soon this madness will end. June 27, 2008 9:04 AM

Well, anonymous does appear to be a very common name so it might just be a misidentification…Honestly, false positives on the selectee list is a different matter. One we’re planning on addressing on the blog in the next few weeks.

I do encourage you to apply for redress at: http://www.dhs.gov.trip/. You’ll also be glad to know (hopefully) that we’re in the process of taking over watch list matching and that will greatly (like 99 percent or greater) reduce misidentifications, which you are much more likely to be rather than a real-deal selectee.

Anonymous said... If they have no weapons, why does it matter WHO they are?
June 27, 2008 2:42 PM

Ah, this is the key argument. We honestly believe that identity is as important as going through the metal detector. Our partners in the law enforcement and intelligence communities work tirelessly and in some cases under great physical danger to identify individuals that pose a threat to aviation. The simple truth is that it would be negligent to not use this information to our advantage.

*** Anonymous said... How can requiring ID fit within our constitutional rights?

We’ve answered this repeatedly. Our position is that Gilmore v. Gonzalez affirmed our ability to require ID for transportation via air and the law that formed TSA, the Aviation and Transportation Security Act (ATSA) empowers the TSA to make these decisions.

How are the watch lists being improved? How did they come together in the first place? June 27, 2008 6:17 PM

While the Terrorist Screening Center (TSC) maintains the lists and TSA is a customer of the no-fly and selectee lists we have worked closely with them to make the lists we use as useful as possible.

As was widely reported several months ago, TSC with TSA’s assistance completed a name by name scrub of the lists (no fly and selectee) and reduced them significantly. This reduces the number of misidentifications, making the list more effective.

As I have also said earlier, we’re also working to assume watch list matching from the airlines and this will have a great impact on the effectiveness of the watch lists.

means to authenticate the passenger's boarding pass.) June 27, 2008 6:50 PM

Abelard said...

1. If requiring ID is truly instrumental in keeping the flying public safe, why did it take the TSA until June of 2008 to institute that policy?

Good question Abelard. We’ve been increasing layers of security for years and now that TSA officers check documents at every airport in the country, we’ve effectively moved the issue and are trying to address this threat.

2. What will the TSA due if a majority of the states refuse to issue READ ID cards to their respective citizens?

What’s READ ID? :) We’re already reading IDs…

We will be prepared to address that issue if it happens. Thusfar, every state in the union is working with DHS on REAL ID.

3. In general, what disciplinary action will be taken against a TSO who asks someone questions regarding their religion or political beliefs in order to verify their identity?

The officer is not coming up with the questions, our 24/7 security operations center is using publicly available databases to determine the most appropriate questions. We’ve already said we don’t see the types of questions you bring up as appropriate.

1) Since anyone can photoshop a boarding pass to match their ID, couldn't someone just buy a ticket under any old name, change their boarding pass, and then proceed through security, with their own, legit ID, since none of your employees are checking the boarding passes to see if a) they're legit, or b) if the person whose name is on it is on your "no fly" list?

Why do that when someone could just print a fake boarding pass at home? That’s why we have these layers I keep talking about. No-fly passenger forges boarding pass at home, shows up and has to beat document checkers, behavior detection officers, and the other layers. No self respecting terrorist is going to say “no ID” when he/she knows they’ll get the extra attention this process now entails.

See, we’re doing is forcing people with bad intentions into additional layers of security here.

2)What happens when someone truly forgets their ID, and the company you contract out with to verify has the wrong information?

We don’t contract out with anybody. TSA employees at our ops center verify the identity with publicly available databases.

3) How does this stop someone who is not a known terrorist?

Totally clean skins are still subjected to the other layers of security, particularly behavior detection officers.

4) Why, in their right mind, would a known terrorist use a legitimate ID to buy their ticket? Wouldn't they just get a good fake?

My sentiments exactly. See above.

5) What if someone is a forgetful person...how many times can they have forgotten their ID?? June 27, 2008 10:09 PM

As many as they want….

Hope these answers helped clear up our position and why we think this is so important. As I wrote in the beginning, it’s perfectly acceptable for rational, intelligent people to disagree on important issues.

Christopher

EoS Blog Team

ID Update and Word on the Blog

June 27th Update to ID Requirements:

Now that the new ID requirement is almost one week old, we wanted to provide additional stats. Below are the latest numbers:

Saturday, June 21-Wednesday, June 25:

Total flyers: Approximately 10 million
Flyers without ID: 1705 (.000017 of total flyers)
Flyers denied access: 59 (.000005 of total passengers)
Average wait time for identity verification or decision: 6.9 minutes

And an editorial comment:

A few bloggers have asked us where we are and why we have not responded to questions. Questions like:

“Do these questions being to make you realize why TSA is a joke?”

“Of what are you so afraid that you refuse to address this issue?”

“Unless you are just going to turn the blog iinto (sic) a carnival or circus?”

That last one brings us to an interesting point. As Kip wrote in the opening post of this blog on January 30th, “Our ambition is to provide here a forum for a lively, open discussion of TSA issues… Our hosts…job is to engage with you straight-up and take it from there.”

I think we can all agree that comments like:

“I am just waiting for Kip to mutter "I would have gotten away with it if it wasn't for those meddling kids."

“My tinfoil hat theory is that the TSA knows it doesn't and have given up any pretense of spin control.”

“I agree -- more TSA crap. The sooner y'all are simply arrested for violating our rights, the happier I'll be.”

don’t really bring anything to the larger debate and really don’t beg for nor want a response.

The simple truth is that we’re just about the only government agency engaging in this type of dialogue on security issues and policies and we’re sincerely interested in rational debate and conversation...but we have neither the time nor the desire to respond to random, vitriol filled diatribes that don’t serve passengers or other bloggers in any way.

We’ve used this blog as a method of change and hope we have proven its merit on several occasions (ending the electronics problem in Hooray Bloggers, Diamond Lanes, etc.). These posts and the bloggers' comments have had a positive impact on your experience and mine at the checkpoint. We’re more than willing to engage in a vigorous debate on controversial issues and look forward to many more spirited debates without the poison for poison’s sake.

We’ve certainly proven over the past seven months that we can take a punch but the constant barrage of body (and low) blows without substance would tire even Mike Tyson in his heyday.

Christopher

EOS Blog Team

New ID Requirements: The First 48

UPDATE: We're aware of reports that someone was asked their political affiliation to verify their identity and it is being looked into. Here's a response given to us by Kip Hawley: "It's unequivocally not our policy to use political, religious, or other sensitive personal topics as identity validation. If it happened, it was wrong and will not be repeated."



We're 48 hours into the new procedure and things have been smooth so far. Approximately 650 people have shown up to security checkpoints without ID and a total of 20 people have not been allowed to fly. That is .0005 percent of the approximately four million people that flew this weekend.

Of the 650 people that showed up without ID, it's taking us an average of 10 minutes to verify their identity and get them on their way. We're able to do this so quickly because of the close coordination of our officers at airports and our 24/7 ops center.

Our critics say this has nothing to do with security and it only affects people that want to exercise their rights to anonymous air travel (which Gilmore v Gonzalez ruled on) and terrorists that aren't good liars.

What these folks aren't getting is that by requiring ID, you're closing that old loophole that allowed (up until Saturday) anyone, good or bad, to show up with any boarding pass (theirs or someone else's), say they lost their ID, get a pat-down and bag check and be on their way. Now, no self respecting terrorist is going to subject him or herself to all the additional attention the new procedures brings. This includes: the possibility of interviews with behavior detection officers, calls about them to our national counter-terrorism ops center, unpredictable physical and bag screening and the real possibility of a chat with a local or federal law enforcement officer. No, now we're funneling people with bad intentions towards our expert-trained document checkers and behavior experts. Could a bad person produce an excellent fake ID and get past document checkers... sure. We know that no single layer is invulnerable, but forcing terrorists into what we want as opposed to what they prefer is just good security.

We'll continue to update the stats here and continue to thank the 99.9995 percent of air travelers that work with us to quickly and easily establish their identity.

Sterling
EoS Blog Team

Why is ID Important for Security?

Last week we announced on our Web site a plan to begin REQUIRING ID from travelers on June 21st. This plan includes enabling our officers to refuse entry into the area beyond the security checkpoint to anyone who does not cooperate with us to establish his or her identity. The exclusive reason to do this is to ensure people are who they say they are and are not gaming the system by using a boarding pass with a fake name; a well-known endeavor of professionals and college kids alike that could potentially circumvent the no-fly list.

Does that mean that if you lose your wallet in the cab on the way to the airport you’re going to have to walk home?

Absolutely not…this rule is solely focused on the passenger who simply will not provide ID or help us establish their identity.

So for the security experts in the crowd (and you know you’re out there) you might be asking yourself a few questions, like:

So if a terrorist shows up and says his dog ate his ID, you’ll just let him go?

The answer is a simple and clear NO. Under today’s rules, you show up, say you lost your ID, get a quick pat down, have your bag searched and you’re on your way. One enterprising fellow has even advocated it as a quicker way through security in the past.

Starting June 21, that person could be subjected to a range of options, including interviews with behavior detection officers and local and/or federal law enforcement, enhanced pat-downs or other options. By increasing our options, people with bad intentions don’t know what exactly to plan against, have to beat multiple layers at the checkpoint and need to be ready to face any number of obstacles to their plans.

Why would a terrorist show up and say he has no ID when he can just show a fake and breeze right through?

Ah hah, that’s where layers of security really come into play. TSA has deployed thousands of highly-trained document checkers to identify fake IDs. We’ve caught everything from Spring Breakers with terrible IDs to fraudulent passports. Our officers are very adept at finding fake documents and work closely with behavior detection officers on a daily basis. The old story of the airline contractor not even looking up at a person while checking IDs is long in the rear view mirror.

This is just an assault on my personal freedoms and security theater.

The only reason we’re doing this is to make sure people are who they say they are and not someone who is a known threat to aviation.

Also, our partners in the law enforcement and intelligence communities work tirelessly to identify potential threats to aircraft. Enhancing our ID requirements further enables TSA security officers to ensure that individuals are who they say they are when they enter the security checkpoint and not individuals who may pose a threat.

And for all the legal eagles out there, it is my constitutional right to fly without ID.

Under the law that created TSA, the Aviation and Transportation Security Act, the TSA administrator is responsible for overseeing aviation security (P.L. 107-71) and has the authority to establish security procedures at airports (49 C.F.R. § 1540.107). Passengers who fail to comply with security procedures may be prohibited from entering the secure area of airports to catch their flight (49 C.F.R. § 1540.105(a)(2). Additionally, in Gilmore v. Gonzalez, 435 F.3d 1125 (9th Cir. 2006) the Ninth Circuit Court of Appeals rejected the plaintiff’s constitutional challenges to a passenger identification policy.

This initiative is simply a way for us to better enforce the no-fly list and ensure the safety of the traveling public. No secret motives, no hidden agendas, just a security enhancement aimed at people trying to game the system.

For more information, go here.

Christopher

EOS Blog Team

Update: 6/14/08

Just a quick note… Our ticket checkers found a fraudulent ID at JFK. Just thought some of you might be interested.

At New York Kennedy Airport (JFK) on Thursday, June 12, a passenger was interviewed by police after attempting to enter into a security checkpoint with a fraudulent ID.

A TSA Travel Document Checker noticed a passenger trying to use a fraudulent New York driver’s license and notified the Port Authority Police Department who came and interviewed her. The Port Authority Police Department released the passenger after issuing a Summons to Appear.

Travel Document Checkers are TSA officers that are specially trained to detect fraudulent IDs and boarding passes to help keep our airports safe and secure.

Bob

EoS Blog Team

You asked for it...You got it, Millimeter Wave images.

Here are the much requested, much anticipated, full body images of millimeter wave - both front and back, male and female just like so many of you asked for.

These were provided to TSA by the manufacturer of the technology, L-3. We asked L-3 to blur the facial features just like they are blurred when our officers see the images in Phoenix, Baltimore, LAX and JFK. These are exactly what officers see at airports today and will see in future deployments.

While we have said this many times, it bears repeating, TSA will not keep, store or transmit images. Once deleted, they are gone forever. For additional privacy, the officer viewing the image is in a separate room and will never see the passenger and the officer attending to the passenger will never see the image. The officers have 2-way radios to communicate with other in case a threat object is identified.I venture to say, Mikhail Baryshnikov may have exposed more in his ballet costume than these robotic images portray.

Why did we decide to put them up now? Because you've asked for it... Hopefully the editors of Reader's Digest will consider these for their next cover.

What do you think?

- Bob

05/10/08 6:10 p.m. Christopher said:

There have been a couple of incorrect assumptions made regarding the actual screening that I feel are important to clear up.

The actual scan itself takes about 2.5 seconds. That is the length of time a passenger should stand still in the machine (which is clear Plexiglas, allowing passengers to view their items as they come out of the x-ray used to inspect carry-on bags). The remaining time, between 15-45 seconds, is used by the officer at the remote viewing location to evaluate the image. During that time, the passenger can move around at will next to the machine while the officer attending the machine waits to hear via wireless comms that the image is free of any potential threats. This is an important point as ALL items must be removed from passenger's pockets prior to entering the millimeter wave machine because they will show up and must be removed to ensure they are not threat items.

A couple of bloggers have advocated for the officer viewing the image to be out in the public area. We specifically require the remote location to protect the privacy of passengers using the machine. We just don’t think it’s appropriate for other passengers, airport, airline employees or just anybody walking by to see the images, much less snap a photo with a camera phone or anything else and post that image to TMZ.com or who knows where. That’s also why officers are not allowed to bring anything, including phones, bags or other items into the remote viewing location.

While we’re still collecting acceptance stats, the early word is that a great majority (more than 85 percent) of passengers prefer using this machine in lieu of a pat-down, which contrary to one poster takes much longer than 5 seconds and requires physical contact.

Hope this information helps.

Christopher
EoS Blog Team

Alien Flight School Program: "9/11 Redux?"

Some of you may have seen a piece on ABC's World News Tonight last night about foreign student pilots training in the U.S. and alleged holes in the system that allow these individuals to take flying lessons without being checked. The memory of 9/11 was evoked and the name Mohammed Atta even made it into the piece.

Words like "TSA's enforcement is basically nonexistent," "Flight schools want the money to teach ‘em…then they just slip through the cracks," and "What happened in 9/11 (sic) we don't want to happen again…so something has to be done." were all uttered by a former FAA inspector Bill McNease in the piece.

Well, something has been done, is being done and will continue to be done. Here are the real facts behind the headlines:

• Former safety expert McNease estimated that about 8,000 foreigners with FAA certificates were not initially checked under the Alien Flight School Program. After conducting an analysis the actual number is 857, not the estimated 8,000. These 857 individuals held certificates prior to 9/11. In 2006, all 857 were checked and not a single person posed a threat to national security.
  
• Today, TSA checks EVERY foreign national that applies for flight training in this country or at FAA-certified facilities anywhere in the world. Flight schools are required to submit this application to TSA before training begins and our sister agency, Immigrations and Customs Enforcement checks individuals in the U.S.to make sure these students are here legally and properly.
• In addition to ICE's enforcement of immigration law, TSA inspectors have conducted 8,000 regulatory compliance inspections since 2005 to make sure flight schools, aren't "...gonna teach them how to fly and get their ratings and then they slip through the cracks." as the former safety inspector said.

In addition to all this checking of student pilots, we also know of the threat of already certified individuals. To address that threat we:

• Check 800,000 people with active FAA pilot certificates against terror watch lists every single day of the year. That way if an individual is deemed to pose a threat to aviation by a law enforcement or intelligence organization, they will not be allowed to fly into, out of or over the U.S.
• Check all master crew lists (that's cockpit crew, pilot, co-pilot, flight engineer) against terror watch lists to make sure the people flying commercial airliners don't pose a threat.

So, while thoughts of Atta flying around Florida pre-9/11 and former experts saying it's still happening are great for ratings, the TSA and our DHS partners are actively working to make sure that foreign flight students are getting the attention they deserve from us.

The TSA, Our Officers, The Public and Theft

As we know and you have reported on this very blog, theft in our nations' airports is a big problem. It's an issue that has plagued the industry for decades, but now, as the relatively new kid on the block and the agency charged with opening more than 1 million checked bags every day, the finger has been pointed directly at our workforce.

And in some cases, rightfully so... Unfortunately, TSA has experienced its problems with theft. To date, we have terminated and sought prosecution for about 200 of our employees who have been accused of stealing, either from checked bags, passengers’ carry-ons or fellow employees. While 200 out of more than 110,000 employees is a minuscule percentage (less than one half of one percent) over the short life of the agency, one theft is too many when you are in the position of public trust as we are. We do not tolerate, condone, cover up or minimize theft by our officers by any stretch of the imagination and in most cases, it is fellow employees uncovering the theft and the organization pushing hard for prosecution of those that would abuse their authority.

From our perspective, we don't want thieves in our workforce and will do all we can to root them out. We rely on security cameras, two to three person integrity - with managers present, reports of theft by fellow employees and sting operations conducted unilaterally or with law enforcement partners at our nation's airports.

For instance, you may have read a news article from the Chicago Tribune about an officer stealing gift cards from baggage at O’Hare. What you didn’t read in that article is that TSA’s Office of Inspection (our version of internal affairs) actually ran down the stolen gift cards at Target and Best Buy, obtained surveillance video of the thieves redeeming the gift cards and worked with the Chicago PD to make sure they did not get away with this.

A few other examples include: TSA working with the Las Vegas Metropolitan Police Department during a sting operation last summer which netted two airline contractors who stole the weapons of two service members on their way to the Middle East; a TSA-led investigation conducted in New Orleans about three years ago had similar success in netting a small group of thieves working for us; and two years ago, a TSA baggage screener at LAX attempted to steal a high-priced watch from Paris Hilton, then had second thoughts and put it back. In that case, a fellow employee reported the incident and the TSA convinced the city attorney of Los Angeles to prosecute. All of these TSA employees were terminated immediately.

Additionally, to prevent theft, our employees are prohibited from taking backpacks, lunchboxes or any other personal carrying item into baggage screening operation areas. Some airports time and date stamp bag screening cards and today more than half of all travelers use airports that have “in-line” baggage systems. These systems greatly limit the personal handling of bags by our officers and enable them to screen these bags remotely. In short, we have implemented many tools to protect your belongings and ensure your safety.

The question will certainly arise... don't you do background checks on your employees? The answer: YES! The problem with background checks is they check the background, they don't predict the future.

Now many of you have referenced television reports that talk about claims and claim data that seem to implicate our workforce in wide-spread thievery. A Seattle television station aired the original story that was based on data they had requested through the Freedom of Information Act. The data, several hundred pages, listed claims that had been submitted by passengers from airports around the country. In the data, there were no categories for theft or disposition because that information was not requested. The facts, that went unreported and un-requested, were that the majority of those claims were denied or canceled because they lacked sufficient grounds for us to use your tax payer dollars to reimburse passengers.

Now, after the five or ten minutes of time that we have your bag...what happens to it? Well, we estimate that between five and eight airline employees touch that same bag, many times outside of the view of passengers, sometimes in the cargo hold of aircraft.

So what can you do if you feel you have been ripped off? First and foremost, file a police report. Most airports have law enforcement in the terminals, many airports could have a police officers respond in minutes. Second, file a claim with both TSA and the airline. We analyze this data and if we see a trend at a particular airport, we are in a better position to investigate further. Third, check to make sure you have all of your belongings prior to departing the checkpoint area. Fourth, check with lost and found. Everyday we itemize, catalog and store thousands of items that passengers may think were stolen, but in fact are waiting to be claimed. Our lost and found link on our web site can be found by clicking here, Fifth, when traveling through the security checkpoint, to prevent another passenger stealing from you, put your phone or watch or wallet in your briefcase, purse or carry-on bag. That way it all stays together and won't fall out of one of those bowls we have for screening or make for easy pickings from a thief.

Also, I can't tell you how many times I have heard of passengers putting expensive jewelry or even wads of cash in their checked bags! Keep it with you.

Christopher
TSA Evolution Blog Team

02.15.08, 2:10p.m.
Christopher said:

Couldn't agree more with anonymous at 12:31, "the screeners violated the public trust. That is completely unacceptable for a government employee at any level." That's what the post is all about. One case of officer theft is one too many and we're doing our level best to find, fire and aid in the prosectution of any officer that is stealing. Beyond the obvious lack of honesty and abuse of the public trust that has been mentioned, officers stealing sully the reputation of the great majority of the workforce and make their jobs much more difficult.

I'm not familiar with what a public affairs "gonk" is but I'm sure it's not a term of endearment. I was not trying to be intentionally vague when I wrote about 200. Let's agree to about 271, okay?

If you reply with a link to the Austin article, I'll track it down and get some facts and update this post later today. I've been with TSA three years and have never heard us characterize any theft as "minor" and am interested in this.

02.15.08, 3:10p.m.
Christopher said:

Great comments and questions about the locks. Hopefully this will clear up a couple issues. First, TSA is not cutting TSA recognized locks off your baggage. We have the keys and have no need to do this. In fact, it would take longer to grab bolt cutters (which we do keep for non-TSA recognized locks) and cut the lock off, pick up the pieces and replace the bolt cutters than it does to use the master keys we have.

The reality of the airport is that there are literally miles of belts with twists and turns everywhere. Belts the airlines use to get your luggage from the ticket counter to us, belts we use to move the bags through the mini-van sized explosive detection machines, belts to get the bags back to the airlines and to the areas where bags are collected for specific flights and of course belts to move the bags into the underside of the aircraft. This doesn't even include the belts at the destination airport that get bags from the plane to the carousel. The point about all these belts is that twists and turns in the belt system are notorious pinch points for bags and particularly locks. Go to any airport in America and the floor of these areas will have broken locks on them. Yes it's a design issue and it is being addressed in some of our more modern airports and systems but the plain truth about these locks is that more often than not, it's a belt that broke your lock, not a person.

As some have mentioned, these locks aren't built to withstand a serious pounding and can be broken, pulled apart, picked or otherwise disabled. These locks provide a modest amount of protection from opportunistic thieves, they will not stop someone bent on getting into a bag just like a lock on your front door would not prevent a burglar from breaking your window.

Christopher
TSA Evolution Blog Team

RUMOR ALERT! LAPTOPS

We have received several questions, comments and links to other blogs about a Washington Post article on confiscating laptops and other electronic devices at airports.

» Click Here to read the Washington Post Article.

As the article correctly states, this is a customs issue and not one TSA is involved in.

TSA does not and will not confiscate laptops or other electronic devices at our checkpoints. Our officers’ are solely focused on the safety of the traveling public and are looking for explosives and other prohibited items. Should one of our officers find something suspicious, we will immediately contact local law enforcement and potentially the local bomb squad. We will not ask for any password, access to any files or take the laptop from you for longer than it takes to determine if it contains a threat.

Should anyone at a TSA checkpoint attempt to confiscate your laptop or gain your passwords or other information, please ask to see a supervisor or screening manager immediately.


Christopher
TSA Evolution Blog Team

2/14/08 8:41 a.m.

Nico Said:

The post referencing LAX Terminal 6 requiring all passengers remove all electronic items piqued our interest, so we have done some digging. First thing this morning we checked with our Lead TSO at Terminal 6 and we spoke with our Assistant Federal Security Director for Screening, who both refuted the posting and stated, "passengers are not required to remove all electronics, in fact, we are requesting they put all small electronic items in their carry-on bags to help keep them together." Additionally, the Screening Manager at LAX who is responsible for the operations in both Terminals 5 and 6, is in the process of conducting an employee by employee inquiry to determine if anyone has required this of passengers in the last couple of days. So far, there have been negative findings. Is it possible that one passenger had to remove all electronics after an initial pass through the X-ray because we had trouble identifying possible threat items? Yes. But again, all passengers are not required to remove all electronics.

Blog Team Member

HOORAY BLOGGERS! (Commenting Disabled)

A Win for the Blogosphere

Posters on this blog have had their first official impact on our operations. That’s right, less than one week since we began the blog and already you’re affecting security in a very positive way.

On Monday afternoon we began receiving questions about airports that were requiring ALL electronics to be removed from carry-on bags (everything, including blackberrys, iPods and even cords). This practice was also mentioned on several other blogs and left us scratching our heads.

So…we checked with our security operations team to figure out what was going on. After some calls to our airports, we learned that this exercise was set up by local TSA offices and was not part of any grand plan across the country. These practices were stopped on Monday afternoon and blackberrys, cords and iPods began to flow through checkpoints like the booze was flowing on Bourbon Street Tuesday night. (Fat Tuesday of course).

So thanks to everyone for asking about this and for giving us a chance to make it right. Our hope is that examples like this validate our forum and show the solid partnerships we can form with our customers - the traveling public - in not only increasing security but in making all of our lives just a little easier.

Thanks again and keep those comments and questions coming.

Shoes (Commenting Disabled)

It’s not all about Richard Reid when it comes to the screening of shoes. Post all of your thoughts about shoes in this blog post. To learn more about how the shoe fits in with the TSA, check out our web page on "why we screen shoes". Then come back here and let's talk.

01.31.08, 6:00pm
Christopher says:
Great first question on the ability to pick up foot fungus at the checkpoint and a very common one at that.

Believe it or not, TSA actually commissioned a study in 2003 with the Department of Health and Human Services to look at just that issue. I'm paraphrasing here and will have the actual letter posted tomorrow but they found that if the floor isn't moist then the possibility is, "extremely small to remote" to contract athlete's foot. If there are checkpoint floors that are moist, we generally have bigger issues on our hands than foot fungus.

Also interesting from that study, 15 percent of the public may be affected with athlete's foot at any given time. Think about that next time you're trying on clothes at the mall, looking for a new pair of shoes or going off the high dive at the local pool.

02.01.08, 2:00pm
Christopher says:

Great and lively debate here on shoes. As added fodders, here are two pictures of an altered pair of shoes our officers discovered last year in Alaska.

Yes, we find stuff like this all the time and yes our intel folks tell us terrorists are still interested in using shoes as (improvised explosive devices) IEDs or to hide components.

We've also posted an x-ray image so that you can see exactly what we are talking about.

02.05.08; 9:30am
Christopher says:

There have been several posts asking about the pictures above. Just to be perfectly clear, the first two pictures are of a pair of shoes we discovered during screening in Alaska last year. The wire and other small metal item were positioned under the insole just as they are shown.

The third picture is of an x-ray image of a pair of altered shoes we use to train our officers on x-ray displays in airports. As you can see, it doesn’t take an x-ray tech to tell these shoes have been altered.

Our officers literally see 4 Million shoes per day and they’re very, very good at telling the bad from the good.