USA Flag

Official website of the Department of Homeland Security

Alternative Resolutions to Conflict (ARC)

Civil Rights Division

What is ARC?

Following the best practices of other federal agencies, TSA established the Alternative Resolution to Conflict Process, also known as ARC, for persons participating in the equal employment opportunity complaint process.

ARC provides alternative dispute resolution for employees, former employees, or applicants for employment who believe they have been subjected to unlawful discrimination, harassment, or retaliation. Parties participating in the ARC process discuss concerns and explore options for resolution.

How Do I Participate in ARC?

If a TSA employee, former employee, or applicant for employment believes that he or she was subjected to unlawful employment discrimination, he or she should contact the Civil Rights Division.  An equal employment opportunity specialist will explain the ARC process and how a TSA employee may participate in the ARC process.

When to File an EEO Complaint

EEO laws require that persons wishing to file an EEO complaint contact the Civil Rights Division within 45 days of the alleged discriminatory act or incident. Persons may lose their right to file a complaint if they do not contact the Civil Rights Division within 45 days of the alleged discriminatory act.

Contact Information:

In Person: 701 S. 12th Street, West Building, 3rd Floor

Phone: 571-227-1917, 877-EEO-4TSA (877-336-4872), or 800-877-8339



Related training materials

The following Equal Employment Opportunity related training material can be accessed via the online learning center. Login is required:

  • Introduction to Civil Rights
  • DHS No Fear Act
  • Workplace Harassment for Supervisors and Managers
  • Foundations of Leadership (FOL) – Equal Employment Opportunity
  • Sexual Harassment Prevention for Federal Employees
  • TSA EEO Workplace Diversity Training
Latest revision: 30 September 2014