Duties and Responsibilities: Incumbent functions as a Lead Transportation Security Screener. Identifies, distributes and balances workload and tasks among employees in accordance with established workflow and skill level. Makes adjustments to accomplish the workload in accordance with established priorities. Trains or arranges for the technical training of team members, monitors and reports on the status and progress of work. May approve emergency leave for up to three days. Resolves simple, informal complaints of employees and refers others, such as formal grievances and appeals to the supervisor or an appropriate management official. Serves as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members. Represents the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g. computer hardware and software, etc.) Implement security-screening procedures that are central to Transportation Security Administration (TSA) objectives that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft. Conducts screening of passengers and/or baggage, and/or cargo. Participates in information briefings concerning security-sensitive or classified information. Assists management with inquiries for information or investigations that may be initiated against a regulated party. Oversees the screening checkpoint on a day-to-day basis to include equipment with personnel. Schedules an adequate number of screener personnel to provide for efficient and effective screening of all persons, their baggage and cargo. Monitors the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers. Maintains communication with supervisors regarding any issue that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
- Knowledge of the theories, dynamics, and factors underlying the aviation screening process to enable authoritative and independent handling of screening functions.
- Skill sufficient to operate all advanced technologies security equipment at screening checkpoints.
- Ability to interpret and apply federal, agency, and TSA personnel policies, processes and procedures.
- Skill in communicating with the public to include resolving conflicts, communicating process and procedures and enhancing understanding of the TSA mission, vision and values.
- Ability to manage a diverse workforce and lead others, including planning and assigning work, improving and controlling performance, selecting employees, and promoting EEO, human relations, and employee participation.