Duties and Responsibilities: Functions as a level 1 Supervisory Transportation Security Screener responsible for supervising personnel performing pre-board security screening of persons and their carry-on and checked baggage. Implement security-screening procedures that are central to Transportation Security Administration (TSA) objectives that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft. Conducts screening of passengers and/or baggage, and/or cargo. Participates in information briefings concerning security-sensitive or classified information. Assists management with inquiries for information or investigations that may be initiated against a regulated party. Oversees the screening checkpoint on a day-to-day basis to include equipment with personnel. Schedules an adequate number of screener personnel to provide for efficient and effective screening of all persons, their baggage and cargo. Provides guidance to lower-staff on resolving difficult technical issues. Coaches staff in customer service, technical approaches and other duties related to passenger screening. Resolves all but unique technical problems without the intervention of management or a more experienced technical specialist. Maintains communication with management regarding issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. Works with a full team of transportation security screeners, supervisors, and law enforcement personnel at checkpoints and airport security staff and management. Directs the work of subordinate employees. Sets priorities; assigns tasks, monitors and evaluates performance; coaches and develops employee capabilities; approves leave; and takes or recommends corrective/disciplinary action, as appropriate. Resolves routine problems independently, but consults with higher-level management when existing guidelines are not available or applicable for complex problems. May be called upon to assist in the development of new policies and procedures. Maintains communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
- Knowledge of the theories, dynamics, and factors underlying the aviation screening process to enable authoritative and independent handling of screening functions.
- Skill sufficient to operate all advanced technologies security equipment at screening checkpoints.
- Ability to interpret and apply federal, agency, and TSA personnel policies, processes and procedures.
- Skill in working with the public to include resolving conflicts, communicating process and procedures, and enhancing understanding of the TSA mission, vision and values.
- Ability to manage a diverse workforce and lead others, including planning and assigning work, improving and controlling performance, selecting employees, and promoting EEO, human relations, and employee participation.