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Clerk

Transportation Security Administration (TSA) Positions

Series and Grade:

SV-0303 - Pay Band D/E

Key Duties and Responsibilities:

Performs a variety of administrative and clerical functions as part of the day-to-day operations at the airport. Reporting to the Administrative Assistant and the FSD staff, the Clerk is responsible for the following duties: reviewing and screening all incoming mail; reviewing and editing all outgoing correspondence; composing correspondence for management's signature; preparing correspondence and reports; coordinating travel arrangements; preparing travel orders and vouchers; maintaining time and attendance; receiving and answering routine telephone inquiries or referring them to appropriate staff members; scheduling meetings; performing a wide range of record keeping, and compiling, tracking and analyzing data; assisting in the execution of a variety of special projects and assignments as needed; putting information into appropriate databases or spreadsheets; and receiving visitors.

Requirement:

Knowledge of standard theories, principles, practices and techniques of regulations and procedural guides related to the administration of office programs.

Competencies:

• Oral Communication - Makes clear a convincing oral presentation to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters atmosphere of open communication.
• Written Communication - Expresses facts and ideas in writing in a succinct and organized manner.
• Customer Service - Balances interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.
• Interpersonal Skills - Considers and responds appropriately to the needs feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive and treat others with respect.
• Technology Application - Uses machines, tools or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.

Duty Location:

Nationwide