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Stakeholder Manager

Transportation Security Administration (TSA) Positions

Series and Grade:

SV-0301 - Pay Band J

Key Duties and Responsibilities:

The incumbent service as a Stakeholder Manager for the Transportation Security Administration at a large or medium sized airport.  As such, he/she serves as the lead liaison for the Federal Security Director (FSD) with various stakeholders concerned with aviation security policy. Plans, coordinates and implements effective strategies to establish and maintain a program to communicate to stakeholders the Transportation Security Administration's policies, programs and activities; and to identify and respond to stakeholders' questions, problems and concerns. Works closely with leadership to develop and implement stakeholder information policies and programs.

Analyzes TSA's communication needs and recommends programs and technologies needed to effectively communicate with stakeholders. As the principal TSA interface with security policy stakeholders, the incumbent is responsible for gaining a full perspective on all aspects of the innovations, and "lessons learned" to enhance the overall efficiency and effectiveness of aviation security policies. Provides overall technical and administrative direction to the staff.

Competencies:

• Written Communication: Expresses facts and ideas in writing in a clear, convincing and organized manner.
• Oral Communication: Makes clear and convincing oral presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an atmosphere of open communication.
• Interpersonal Skills: Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive, and treats others with respect.
• Planning and Evaluating: Determines objectives and strategies; organizes work, sets priorities, determines resources requirements; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of operational plans; anticipates potential threats and opportunities.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategies of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
• Problem Solving: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.
• Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
• Technical Competency: working knowledge of evaluation methodology, including metrics, fact-finding, and investigative techniques, to conduct studies and quantitative/qualitative analyses of organizational effectiveness, efficiency, and productivity.

Duty Location:

TSA Headquarters and Nationwide