WASHINGTON – The Transportation Security Administration (TSA) today announced the expansion of its popular Black Diamond Self-Select Lanes to Boston-Logan, Orlando and Spokane International airports.
Salt Lake City and Denver International airports instituted the self-select lane process in February. Both pilots have resulted in an overall increase in throughput and greatly increased customer satisfaction. The term "Black Diamond" comes from the signs used in skiing to denote skill level suggested for specific runs.
The self-select pilots are comprised of a series of lanes designated by signage that directs passengers based on their travel needs and knowledge – Expert, for the business traveler who flies several times a month; Casual, for passengers that travel less frequently, but are familiar with the security process; and Family/Special Assistance, for passengers traveling with small children or strollers, elderly passengers and passengers who may need special assistance.
"These dedicated lanes increase security by calming the checkpoint environment and giving passengers some control of the process," said Kip Hawley, TSA administrator. "These dedicated lanes increase security by calming passengers and allowing behavior detection officers to more easily identify suspicious activity."
Salt Lake City and Denver have both experienced a reduction in wait times for expert travelers in the black diamond lanes. By giving families more time to prepare for screening in the "green" lanes, officers are discovering many fewer prohibited items during the screening process. At least an additional three airports are expected to begin the program by the end of April.
To view passenger response on this and other TSA innovations, visit www.tsa.gov/blog.