DHS OSS FHCS Comparison High Level
News & Happenings
April 16, 2008
Click here to view the results of the survey.
| Question | 2004 TSA FHCS | 2006 TSA FHCS | 2006 TSA OSS | 2007 AES TSA |
| The people I work with cooperate to get the job done. | 85.4% | 78% | 67% | 76.6% |
| I am given a real opportunity to improve my skills in my organization. | 42.4% | 43% | 41% | 47.5% |
| My work gives me a feeling of personal accomplishment. | 54.7% | 57% | 64% | 62.6% |
| I like the kind of work I do. | 71.6% | 75% | 79% | 78.0% |
| I have trust and confidence in my supervisor.* | N/A | 49% | 32% | 56.8% |
| The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals. | 59.4% | 67% | 68% | 67.9% |
| My work unit is able to recruit people with the right skills. | 22.0% | 29% | 27% | 32.8% |
| I know how my work relates to the agency’s goals and priorities.* | 80.6% | 78% | 91% | 82.5% |
| The work I do is important. | 93.7% | 92% | 94% | 93.3% |
| Physical conditions (for example, noise level, temperature, lighting, cleanliness in the workplace) allow employees to perform their job well. | 39.3% | 40% | 37% | 48.5% |
| Supervisors/team leaders in my work unit support employee development. | 44.3% | 49% | N/A | 47.9% |
| My talents are used well in the workplace. | 37.2% | 38% | N/A | 45.5% |
| My training needs are assessed. | 43.5% | 45% | N/A | 47.9% |
| Promotions in my work unit are based on merit. | 14.7% | 17% | 17% | 20.9% |
| In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. | 23.4% | 22% | 24% | 25.1% |
| Creativity and innovation are rewarded. | 10.2% | 20% | 15% | 22.7% |
| In my most recent performance appraisal, I understood what I had to do to be rated at different performance levels (e.g., Fully Successful, Outstanding). | N/A | N/A | N/A | 58.8% |
| In my work unit, differences in performance are recognized in a meaningful way. | 13.5% | 18% | 20% | 24.5% |
| Pay raises depend on how well employees perform their jobs. | N/A | 21% | 14% | 23.6% |
| My performance appraisal is a fair reflection of my performance. | 49.1% | 51% | 51% | 42.8% |
| Discussions with my supervisor/team leader about my performance are worthwhile. | 41.4% | 44% | 46% | 46.8% |
| Managers/supervisors/team leaders work well with employees of different backgrounds. | 51.7% | 48% | 61% | 48.9% |
| My supervisor supports my need to balance work and family life.* | 51.5% | 49% | 33% | 52.9% |
| I have a high level of respect for my organization’s senior leaders. | 29.2% | 31% | 32% | 38.0% |
| In my organization, leaders generate high levels of motivation and commitment in the workplace. | 20.0% | 18% | 22% | 25.1% |
| Managers review and evaluate the organization’s progress toward meeting its goals and objectives. | 28.9% | 32% | 28% | 32.5% |
| Employees are protected from health and safety hazards on the job. | 31.9% | 40% | 39% | 49.1% |
| Employees have a feeling of personal empowerment with respect to work processes.* | 17.4% | 23% | 16% | 27.6% |
| My workload is reasonable. | 52.4% | 49% | N/A | 60.0% |
| Managers communicate the goals and priorities of the organization. | 40.2% | 43% | N/A | 42.6% |
| My organization has prepared employees for potential security threats. | 57.1% | 59% | 60% | 60.6% |
| My job matches the roles and responsibilities for which I was hired. | N/A | N/A | N/A | 73.6% |
| My supervisor provides me with constructive suggestions to improve my job performance.* | N/A | 45% | 45% | 50.5% |
| Employees are rewarded for providing high quality products and services to their customers. | 15.0% | 28% | 22% | 22.0% |
| I am held accountable for achieving results. | 61.2% | 65% | N/A | 67.0% |
| Awards in my work unit depend on how well employees perform their jobs.* | 22.2% | 27% | 30% | 26.0% |
| Employees receive timely information about employee development programs and opportunities. | N/A | N/A | N/A | 37.9% |
| I know how to contact EEO Representatives in my component. (For purposes of this question-- Equal Employment Opportunity (EEO) representatives are EEO Counselors and Special Emphasis Program Managers). | N/A | N/A | N/A | 60.4% |
| Discrimination is not tolerated in my workplace.* | N/A | 40% | 65% | 61.3% |
| I would recommend DHS as a place to work.* | 39.5% | 41% | 41% | 51.2% |
| Sexual harassment is not tolerated in my workplace. | N/A | N/A | 71% | 71.2% |
| In the past year, I have seen improvement in the following areas: Communication. | N/A | N/A | N/A | 39.3% |
| In the past year, I have seen improvement in the following areas: Leadership. | N/A | N/A | N/A | 32.9% |
| In the past year, I have seen improvement in the following areas: Performance (i.e. appraisal, dealing with poor performers, etc.). | N/A | N/A | N/A | 27.0% |
| In the past year, I have seen improvement in the following areas:Recognition and Awards. | N/A | N/A | N/A | 24.7% |
| In the past year, I have seen improvement in the following areas: Resources (i.e. people, equipment, supplies). | N/A | N/A | N/A | 35.5% |
| In the past year, I have seen improvement in the following areas: Supervision. | N/A | N/A | N/A | 33.5% |
| In the past year, I have seen improvement in the following areas: Training. | N/A | N/A | N/A | 47.5% |
| In the past year, I have seen improvement in the following areas: Work Life Programs (i.e. Telework, alternative work schedules, access to Employee Assistance Programs). | N/A | N/A | N/A | 28.3% |
| In the past year, I have seen improvement in the following areas: Work Space (i.e. facilities, lighting, ventilation). | N/A | N/A | N/A | 32.2% |
| My organization supports my participation in volunteer activities. | N/A | N/A | N/A | 30.5% |
| Instructions on how to do my job such as Standard Operating Procedures are available to me. | N/A | N/A | N/A | 84.9% |
| Turnover of personnel has affected my work unit's ability to achieve objectives. | N/A | N/A | N/A | 56.0% |
| I receive the weekly DHS Today newsletter. | N/A | N/A | N/A | 86.6% |
| I read most of the news in DHS Today. | N/A | N/A | N/A | 57.6% |
| I regularly access the DHS Online Intranet. | N/A | N/A | N/A | 55.0% |
| From the following list, indicate which employee communication topics are important to you: Operations news, Policy news, Secretary news, Human Interest news, Human Resources news | N/A | N/A | N/A | |
| How satisfied are you with the information you receive from management on what’s going on in your organization? | 25.4% | 29% | N/A | 35.9% |
| How satisfied are you with your involvement in decisions that affect your work? | 25.5% | 27% | 30% | 27.4% |
| How satisfied are you with your opportunity to get a better job in your organization? | 16.2% | 19% | 19% | 25.5% |
| How satisfied are you with the recognition you receive for doing a good job? | 25.6% | 27% | 26% | 27.7% |
| How satisfied are you with the policies and practices of your senior leaders? | 20.1% | 21% | 20% | 27.6% |
| How satisfied are you with the policies and practices of senior leadership in your component? | N/A | 21% | 20% | 30.6% |
| How satisfied are you with the training you receive for your present job? | 50.8% | 48% | 49% | 53.9% |
| Considering everything, how satisfied are you with your job?* | 45.4% | 47% | 58% | 53.0% |
| Considering everything, how satisfied are you with your pay?* | 36.7% | 37% | 32% | 32.9% |
| Overall, how good a job do you feel is being done by your immediate supervisor/team leader?* | 46.9% | 48% | 60% | 56.5% |
| *Indicates that item wording across surveys may vary. | ||||
