TSA Lists Passenger Checkpoint Wait Times, Airport-by-Airport
U. S. DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
FOR IMMEDIATE RELEASE - August 10, 2004
TSA Press Office: (571) 227-2829
WASHINGTON, D.C. – As a customer service initiative, the Transportation Security Administration (TSA) is providing airport-by-airport wait times at passenger security checkpoints.
Wait times are available on TSA's website under Travel Tips.
Passengers will be prompted to identify the state, airport, day of the week and time of travel. Wait time information will be provided, by security checkpoint, in one-hour increments for two hours before and two hours after the selected flight time.
The wait times provided are based on 28-day rolling historical averages for the airport and day and time selected. Wait time information is collected and posted on the website for all airports daily.
The security checkpoint represents only one part of the passenger boarding process. Other factors affecting when passengers should arrive at the airport include ticketing and parking.
TSA recommends travelers consult their airlines and airports for additional guidance on arrival times and check with the airlines for the most current flight information. Also helpful is Federal Aviation Administration information on system-wide or airport-specific delays.
"Passengers who use TSA's wait time in combination with airport and airline information will be better able to plan – selecting times of the day when wait times are shorter as well as calculating when to arrive at the airport to comfortably catch their flight," said Ron Sokolov, TSA's executive director of customer service and education. "We are pleased to deliver this new service as part of the agency's commitment to world-class customer service."
# # #
