Members of the traveling public who believe that they have been unlawfully discriminated against by a TSA employee may contact the Disability and Multicultural Division (DMD) in the Office of Civil Rights  & Liberties, Ombudsman and Traveler Engagement to have their concerns addressed.  DMD can be reached by sending an E-mail to TSA-CRL@tsa.dhs.gov, by calling 866-289-9673 (toll-free), or by writing to:

Disability and Multicultural Division
Office of Civil Rights & Liberties, Ombudsman and Traveler Engagement
Transportation Security Administration
Office of Civil Rights and Liberties
601 South 12th Street
Arlington, VA 20598-6006