USA Flag

Official website of the Department of Homeland Security

Deaf or Hard of Hearing Passengers

Travelers with Disabilities and Medical Conditions

It is recommended that passengers who are deaf or hard of hearing notify a security officer of any assistance needed or technology used, such as hearing aids or cochlear implants, before screening begins. It also is helpful if the passenger informs the officer of the best way to communicate during the screening process. Passengers can use TSA’s Notification Card to communicate discreetly with security officers. However, showing this card or other medical documentation will not exempt a passenger from additional screening when necessary.

Passengers can be screened using imaging technology or walk-through metal detectors. If a passenger cannot or chooses not to be screened by imaging technology or a walk-through metal detector, the passenger will be screened using a thorough patdown procedure instead.

If a passenger who is deaf or hard of hearing uses hearing aids or a cochlear implant, he or she can be screened without removing the device. Additional screening, including a patdown or inspection of a device, may be required if it alarms a walk-through metal detector or appears as an anomaly when screened by imaging technology. Devices may also be subject to additional screening if they are X-rayed as part of the passenger’s carry-on bags.


Please click on the links below for specific information about what to expect for passengers with disabilities or medical conditions:

Latest revision: 24 April 2014