- Please visit the DHS.gov TRIP Program and file a complaint.
- For more information please download the DHS TRIP Brochure
The Redress Process
The Department of Homeland Security's Travel Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs--like airports and train stations--or while crossing U.S. borders. These could include:
- denied or delayed airline boarding
- denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint
- continuously referred to additional (secondary) screening
Why DHS TRIP?
DHS TRIP is a central gateway to address
- watch list misidentification issues
- situations where travelers believe they have faced screening problems at ports of entry
- situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation's transportation hubs
DHS TRIP is part of an effort by the State Department and Homeland Security to welcome legitimate travelers while still securing our country from those who want to do us harm.
Who is DHS TRIP for?
People who have been repeatedly identified for additional screening can file an inquiry to have erroneous information corrected in DHS systems.
How does DHS TRIP work?
For those who encounter misidentification, Secure Flight will help prevent watch list name confusion by using DHS TRIP, the central processing point for redress inquiries. Requests received online will be routed for redress to the appropriate DHS components. Components will review the request and reach a determination about a traveler's status. Secure Flight will use the results of the redress process in its watch list matching process to help prevent future delays for misidentified passengers.
Is my information secure?
TSA takes the security of personal information very seriously. The personal information TSA collects is protected by the highest set of security protocol standards established by the federal government.
TSA regularly assesses and updates our cyber security protocols and programs to ensure the protection of both public and private data sources. Passengers seeking redress should feel confident that their personal data will be protected and used only for its intended purpose.
How is the information used?
The Department of Homeland Security safeguards the privacy of any personal information that you provide in your inquiry to DHS TRIP. The information that you provide will be used to process your request for redress. More information on DHS TRIP and your privacy.