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Official website of the Department of Homeland Security

Travel Agent Resources

Links to helpful information, tips, brochures and videos

As a Travel Agent you play an important role in supporting TSA’s mission to keep the traveling public safe by ensuring that passengers show up to airports prepared for security. To help you provide accurate and timely information to your clients, this page includes helpful tips and links to the most frequently requested information by travelers. Included on this page are links to:

The best single link to share with your clients to help them prepare for security is the Main TSA Travelers page, which has information about ID requirements, traveling with liquids, special medical needs, and other frequently requested information.

TSA's Main Travelers Assistance Page
http://www.tsa.gov/traveler-information

Tips for Travel Agents

  • Add a printed pdf of the one-pager on TSA’s liquids rules to your client's travel itinerary or conference booklet
  • Ask your clients when the last time they flew to assess how informed they might be about TSA checkpoint procedures
  • Stay current on acceptable forms of ID
  • Suggest necessary airport arrival time based on family size and needs
  • Give your clients the link to www.tsa.gov and especially the Travelers Page

Secure Flight

Secure Flight Program: Overflight Overview and the Overflight Table for Third-Party Providers
Version #3.0 (pdf, 127kb)

Secure Flight: Why airlines ask for your full name, date of birth and gender when booking your ticket
http://www.tsa.gov/stakeholders/secure-flight-program

Most Frequently Requested Information

Liquids 3-1-1 page
http://www.tsa.gov/311/index.shtm

Liquids 3-1-1 brochure (pdf, 292kb)
Small Image of 3-1-1 Brochure - Black and White
Black and White Version
Liquids 3-1-1 wallet card (pdf, 257kb)
Small Image of Liquids 3-1-1 Wallet Card - Black and White
Black and White Version

ID Requirements:
http://www.tsa.gov/traveler-information/acceptable-ids

Prohibited Items (with brochure)
http://www.tsa.gov/traveler-information/prohibited-items

Traveling Programs

Secure Flight: Why airlines ask for your full name, date of birth and gender when booking your ticket
http://www.tsa.gov/stakeholders/secure-flight-program

TSA Pre✓™TSA Pre✓™
http://www.tsa.gov/tsaprecheck

As a Travel Agent you play an important role in supporting TSA’s mission to keep the traveling public safe by ensuring that passengers show up to airports prepared for security. To help you provide accurate and timely information to your clients, this page includes helpful tips and links to the most frequently requested information by travelers.

An exciting program for travelers is TSA Pre✓™ . TSA Pre✓™ is an expedited screening initiative that has expanded to more than 115 airports across the country. Implementing a key component of the agency’s intelligence-driven, risk-based approach to security, TSA Pre✓™ enhances aviation security by placing more focus on pre-screening individuals who volunteer to participate to expedite the travel experience.

Traveling Tips

Photo of golf clubs

Travelers with Disabilities and Medical Concerns (including helpful videos)
http://www.tsa.gov/traveler-information/traveling-children

Traveling with Special Items (firearms, camera equipment, musical instruments, hunting and fishing equipment, etc.)
http://www.tsa.gov/traveler-information/traveling-special-items

Traveling with Children (including helpful videos)
http://www.tsa.gov/traveler-information/traveling-children

Accommodations for U.S. Military Personnel
http://www.tsa.gov/traveler-information/military-personnel

Religious and Cultural Needs
http://www.tsa.gov/traveler-information/religious-and-cultural-needs

Packing Tips

Packing Food and Gifts
http://www.tsa.gov/traveler-information/traveling-food-or-gifts

Safe Travel with Batteries and Devices
http://www.tsa.gov/traveler-information/safe-travel-batteries-and-devices

Advanced Imaging Technology (AIT)

Advanced Imaging Technology (AIT)
http://www.tsa.gov/traveler-information/advanced-imaging-technology-ait

TSA uses millimeter wave imaging technology.

MyTSA Mobile Application

Photo of MyTSA Mobile Application on phones.MyTSA Mobile Application
http://www.tsa.gov/traveler-information/my-tsa-mobile-application
TSA has created a free app for iPhones and mobile web devices to help travelers get all the information they need about security at the tip of their fingers, including a "Can I Bring My ________ Through the Security Checkpoint?" tool that will tell them if their item can be brought onto a plane in carry-on or checked baggage.

Contacting TSA

Contact TSA
http://www.tsa.gov/contact-transportation-security-administration

TSA Cares
http://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions

Latest revision: 26 April 2014