TSA wants to facilitate the screening of injured and wounded service members and veterans including individuals associated with a Wounded Warrior program. To address these specific situations, the TSA Cares helpline will help support and facilitate the movement of injured service members and veterans through the security screening process at our nation’s airports.

Here is how the process works:

• Once flight arrangements are made with the airline, the injured service member or veteran, family member, or other representative can contact the TSA Cares helpline with details of the itinerary. Contact points:
  • Toll-free telephone number 1-855-787-2227 Monday through Friday from 8 a.m. to 11 p.m. (EST/EDT) and weekends and holidays 9 a.m. to 8 p.m. (EST/EDT)
  • E-mail TSA-ContactCenter@dhs.gov

When a veteran with a disability or medical condition contacts TSA, a representative will provide assistance with information about screening that is relevant to his or her specific disability or medical conditions and ensure appropriate information is conveyed to the respective airport(s).

Learn about the security screening procedures for travelers with disabilities and medical conditions.