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Travel Agencies

Secure Flight

LATEST NEWS!

• TSA and Ad Council Raise Awareness of "Secure Flight" Program as part of National Public Education Campaign. Read the Press Release.
• Testimonies
• Visit the DHS Travel Redress Inquiry Program (DHS TRIP)
• Communications Toolkit
• Travelers - Click here to find answers to many of your questions regarding Secure Flight on the "Travelers" section of the FAQ page.

How Secure Flight affects you

As a member of the travel community, we understand that the Secure Flight requirements affect you in several ways. The most significant change is the additional passenger information required from passengers when making an airline reservation. As a liaison between airlines and passengers, you play an important part in the airline's reservation process. Here are several changes that will impact airlines and that the airlines will require of you:

• New information requirements: Under Secure Flight, passengers are required to provide their name as it appears on their government-issued ID, date of birth, and gender when making an airline reservation. They will also be given the opportunity to provide other information such as a Redress Number. In an effort to help travel agencies better understand the Secure Flight data elements that airlines must collect, Secure Flight developed a new tool entitled Secure Flight Passenger Data Definitions. The document provides data definitions to assist in designing the systems and processes that Secure Flight will require of airlines to capture passenger information for the Secure Flight system. You can access a copy of the document by clicking here.
• Privacy protections: In order to ensure customers of the security of personal information for passengers, the Final Rule requires that airlines make a privacy notice available on public websites and self-serve kiosks before collecting any personally identifiable information from passengers or non-traveling individuals. As agents who book travel reservations on behalf of the airlines, the airlines require that you post this privacy notice as well.

Customer privacy

Ensuring the privacy of your customers is a cornerstone of Secure Flight. TSA has developed a comprehensive privacy plan to incorporate privacy laws and practices into all areas of Secure Flight. As a member of the travel industry, you are an important part of this plan. As a point of direct contact with passengers, it is crucial that you understand your role in this privacy plan as required by the airlines whose bookings you sell. To enhance passenger privacy, TSA encourages you to:

• Understand what passenger information is required and what information is optional.
• Provide thorough training to customer representatives on the proper procedure to use when making reservations and dealing with customers face to face.
• Use the appropriate language when communicating with passengers.
• Be sure to post privacy notices at points of customer contact as required from the airlines whose bookings you hold, alerting your customers of the steps you have taken to protect their privacy

By working together and with the airlines, we can ensure your passengers have peace of mind knowing that we have taken the appropriate steps to protect their privacy.

Helpful Links

• Secure Flight Passenger Data Definitions