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Contact Information

Transportation Worker Identification Credential (TWIC™)

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Frequently Asked Questions

TWIC Program Help Desk:

Phone: 1-866-DHS-TWIC (1-866-347-8942)

Email: twic.helpdesk@lmbps.com

The Help Desk is available Monday through Friday from 8:00 a.m. until 10:00 p.m. Eastern.

U.S. Coast Guard TWIC Enforcement and Policy Guidance Help Desk:

Phone: 1-877-MTSA-AID (1-877-687-2243; option #1)

Email: uscg-twic-helpdesk@uscg.mil

Note: Owners/operators/FSOs/VSOs/CSOs are encouraged to seek guidance directly from their local Captain of the Port TWIC action officer.