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Employee Spotlight: Encouraging Success Through Collaboration

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Diane DiCarloDiane DiCarlo joined TSA in 2005 as a Management Analyst for the North Central Region. In 2006, she transitioned to human resources at Minneapolis - St. Paul International Airport, where she focused on employee benefits, workers compensation, light duty and the Employee Council. In addition, she immersed herself in the Integrated Conflict Management Program.

DiCarlo currently serves as a Program Analyst for Mission Support in Region 3, supporting eighteen FSDs in the areas of human resources, training, staffing, and other administrative functions.

Before joining TSA, DiCarlo worked as a small business owner, administrator of an eleven-physician orthopedic practice, and a licensed practical nurse. Following 26 years in the private sector, life’s circuitous routes brought her to TSA to support the mission of protecting transportation security.

“What I do matters because I am inherently driven to take care of people. I love organizational development and project management.  Fortunately, my work duties align with what I really like to do. At the end of the day, if I have done my best to take care of my responsibilities, have been kind to the people I deal with, and have supported the agency mission, I know I’ve been successful.

“The most rewarding aspect of my job is knowing I’ve effectively partnered with all the people I come into contact with each day. Throughout the eight years I’ve worked at TSA, I have met and worked with hundreds of people. Many of them are the best Officers, managers and co-workers in our agency.

“The most challenging part is the speed of change which demands immediate response. Personally, I thrive in a fluid environment. However, staying organized and meeting the demands of the workload at times is a challenge. My outlook has been to remain as flexible and positive as I can and continue to prioritize until I complete the job required. Bottom line, every person passing through security in the TSA operation could be my son, my mother, father or a friend. I support the mission to ensure those people make safe passage to their next destination.”

From the Office of Strategic Communications/Public Affairs

Latest revision: 28 February 2014