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Transportation Security Administration

Kudos Across America – Fort Lauderdale, Florida

Thursday, March 5, 2020
STSO Branford

Supervisory TSA Officer Charlene Branford exhibited exceptional customer service skills while interacting with a passenger who was experiencing an anxiety attack.

Sitting beside the passenger, (on the floor) and speaking softly, she comforted and helped lower the passenger’s level of anxiety. After several minutes, the passenger calmed and was able to continue the process and make her way to the gate and her flight.

Branford, a Passenger Service Specialist who specializes in dealing with unique situations, went above and beyond her supervisory duties to assist a passenger in need.  One passenger requests her assistance every time they fly through Ft. Lauderdale because of her customer service skills, understanding of disabilities, patience, and kindness.