Employee Stories

Officers Zaman and Taylor photo

LaGuardia TSOs saves the day

August 31, 2021

August 11 was just another day for New York’s LaGuardia Airport TSA Officer Darrell Taylor until he encountered a passenger who needed support more than he could imagine. 

The passenger approached Taylor and…

9/11 Essay photo

In Your Own Words - AFSD John Bell reflects on 9/11

August 30, 2021

As we approach the 20th anniversary of September 11, TSA would like to rekindle that national unity and remind the next generation about why we serve. We asked TSA employees to submit a personal essay on how 9/11 impacted them,…

Fort Lauderdale-Hollywood International Airport Canine Group in front of their local 9/11 memorial.  (Photo courtesy of Canine Companions South Florida)

Canine Companions for independence

August 30, 2021

Canine Companions, the largest global provider of service dogs, recently teamed up with TSA at Fort…

Officer West photo

Off-duty Arkansas TSA officer credited with saving lives at risk of his own

August 24, 2021

Off-duty Fort Smith Regional Airport TSA Officer Wallace (Wally) West acted in self-defense when he stopped an active shooter at his Arkansas apartment complex, likely saving the lives of countless neighbors and…

Handler Tibbs and groundhog photo

Canine handler saves groundhog at Dulles

August 24, 2021

A TSA canine handler got a new temporary partner when he teamed up with a groundhog at Washington Dulles International Airport (IAD).

Officer Reed assisting passengers photo

Kudos Across America – Reno, Nevada

August 20, 2021

Lead TSA Officer Walter Reed at Reno/Tahoe International Airport provided the most exceptional TSA service for my younger brother.

Due to my brother's disability, he is easily overwhelmed by long lines and proximity to others. He is…

Pipeline photo

TSA support for pipeline, cybersecurity grows exponentially

August 19, 2021

As TSA follows through on a pledge to bring the frontline airport screening workforce up to full capacity, the agency is also making a strong commitment to expand another critical piece of the nation’s transportation…

Young with TSA officers photo

TSA Evansville welcomes home Olympic Gold Medalist Jackie Young

August 17, 2021

TSA officers at Indiana’s Evansville Regional Airport (EVV) got the thrill of a lifetime. Jackie Young, whose 3x3 women’s basketball team won the gold medal at the Tokyo Olympics, was greeted by a large crowd of family…

Officer Rodriguez photo

Kudos Across America – Dallas-Fort Worth International Airport

August 12, 2021

I am writing to inquire whom to contact regarding exemplary work and service by TSA.

Participants instructions photo

Canines sharpen noses at Indiana training event

August 12, 2021

Working canines need to keep their skills sharp. Regular training like the TSA Indiana Explosive Detection Canine Program’s Multiagency Canine Training Event keeps dogs on their game.

About 70 handlers and their…

TSO Brooks and CSS January photo

Employee Spotlight: Robin January

August 10, 2021

Robin January was a college student, a single mother to a young daughter diagnosed with a serious medical condition and a full-time Hartsfield-Jackson Atlanta International Airport (ATL) TSO in 2002. Stressors? She had…

Group photo

TSA partnerships flourish in Houston

August 5, 2021

TSA’s effort to promote security partnerships across our nation’s surface transportation systems took another big step forward during a trip to Houston. 

Mel Carraway, the agency’s Region 4 security…

ATL photo

What people are saying about TSA - August 4, 2021

August 4, 2021

Atlanta, Georgia

“While going through the security, a TSA officer at the beginning was explaining everything we needed to take out of our bags, who needs to take their shoes off, etc., and was just very helpful.”

LTSO and TSO officers photo

TSA officer aids crash victims

July 30, 2021

While on her way to work in the early morning hours of July 14, shortly after pulling out of her neighborhood, Philadelphia International Airport (PHL) TSA Officer Karisa Ingemi noticed a vehicle on the opposite side of the road. The vehicle was…

Group photo

TSA Detroit supports local shelter for young women

July 29, 2021

On and off the clock, TSA employees continue to serve those around them. TSA’s Diversity and Inclusion and Women Empowering Women (WEW) group at Detroit Metropolitan Wayne County Airport (DTW) hosts volunteer events and…

Officer Swisher photo

Pennsylvania TSO credits experience, critical thinking skills in aiding a child in distress

July 26, 2021

Middletown, Pennsylvania’s Harrisburg International Airport (MDT) TSA Supervisory Officer Nikki Paul was standing curbside one afternoon when she was waived over by a driver seeking assistance with an escalating…

Missing diamond photo

Lead TSA Officer at JFK returns diamond lost at checkpoint

July 26, 2021

The Durranis were ticketed to fly out of John F. Kennedy International Airport (JFK) for their pandemic-delayed honeymoon to Guam and after passing through the checkpoint, the Flushing, New York couple decided some…

Photo of TSA officers

Atlanta TSA supervisors conduct wellness check, help save a life

July 15, 2021

For Hartsfield-Jackson Atlanta International Airport (ATL) Supervisory TSA Officers Nancy Rene, Brendan Parker and Clyde Brown, care for their people took a serious turn when a reliable officer didn’t show up for his…

Officer Adams photo

Kudos Across America – Atlanta

July 14, 2021

All the TSA officers we encountered [at Hartsfield-Jackson Atlanta International Airport] were so helpful and pleasant. Yvonne Adams is an officer I would like to give special acknowledgment to.

Officer Glover photo

Kudos Across America – Houston

July 8, 2021

Hi there!

My teenager and I flew to back Boston after visiting family in Houston. Our return trip from George Bush [Intercontinental Airport] included an extra passenger: our new 13-week old puppy we picked up while in Houston.