Employee Stories

Staff with masks

Making masks: TSA employees meet the need

April 24, 2020

Every hero needs a mask.

We’re not talking about what we used to refer to as “superheroes,” we’re talking about today’s heroes: our local medical providers, nurses, doctors and first responders. These heroes need masks to protect…

Group of Three

Slam dunk! TSA employee honors nurses

April 23, 2020

You’ve probably heard the popular ad campaign “America Runs on Dunkin”. Well, during the COVID-19 pandemic, America has largely run on our frontline healthcare workers, and a TSA employee wanted to honor them.

David Bruce from Boston’s…

Cissy Myers

Standing shoulder to shoulder – six feet apart – during COVID-19

April 23, 2020

These days, conversations don’t end with “have a great day,” but rather, “stay safe” and “we’re all in this together.” There are times during this pandemic when just saying these heartfelt and sincere expressions are enough. When more is needed,…

Melanie Rambo Picture

‘Working Lunch’ leaves lasting impression

April 20, 2020

Well-known American poet Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

A grateful passenger wrote to say TSA Officer…

TSA Officers

Military personal effects find their way home. Semper Paratus!

April 16, 2020

Military pins and badges have become status symbols for military members, each telling a different story about the person who possesses them. So when Supervisory TSA Officer Ruben Idarraga went to the Greenville-Spartanburg International Airport…

TSO Duo

Wisconsin TSA officers save life

April 14, 2020

Have you ever been told, “Cheer up; things could get worse?” So, you cheer up, but they still get worse?  That may have been what TSA officers at Milwaukee’s General Mitchell International Airport thought when they were alerted to an emergency in…

Great White North

Life in the Great White North during a pandemic

April 14, 2020

Though the COVID-19 pandemic has changed the lives of most Americans, it is not the first time Alaska has faced this type of challenge. During the 1918-19 Spanish flu that ravaged some villages in The Bush and the 1925 diphtheria outbreak in Nome…

Morrisville Picture

What People Are Saying About TSA March 18, 2020

March 18, 2020

Morrisville, North Carolina

A North Carolina passenger recently said, “The officer who assisted us was the most caring individual. She explained everything wonderfully and kept us both informed every step along the way. She made everything…

Team Meeting Picture

TSA, Transport Canada partner to protect rail lines

March 12, 2020

TSA is teaming up with our neighbors to the north to protect the passenger and freight rail systems.

Several TSA and DHS representatives hosted a delegation from Transport Canada who traveled to the U.S. capital region. The meetings, which…

Smoke from a checked bag at Indianapolis International Airport

Holy Smoke! Indianapolis TSA officers respond to fiery situation

March 11, 2020

TSA officers at Indianapolis International Airport were shocked when they noticed flames billowing from the belt just outside a bag room.

 

Turned out that a passenger’s…

LGA K9

Sniffing Out Danger

March 10, 2020

What’s your reaction when you detect the tantalizing aroma of popcorn at the movie theater or the first, sweet whiff of early morning coffee? How do your senses respond when you realize you smell gas or smoke indoors? Odors produce strong…

Lusito Isip Picture

Newark TSA officer wins Outstanding Federal Employee Award

March 9, 2020

As a TSA officer, Luisito Isip of New Jersey’s Newark Liberty International Airport makes sure passengers and their bags are properly screened for prohibited items such as firearms, weapons, and explosive devices. But in addition to performing…

Phoenix Picture

What People Are Saying About TSA

March 6, 2020

Phoenix

A Phoenix passenger talks about losing her ID while on a business trip far from home and expressed her deep gratitude for an officer’s professionalism and courtesy.

“[The officer] made what I thought would…

MCO Monty

Long-time Orlando TSA officer coaches kids, cultivates compassion

March 6, 2020

In 2002, when TSA hired its first airport screeners, Clairmont ‘Monty’ Ashby joined the new agency’s frontlines to protect air travelers. But the long-time TSA officer has another important calling – to serve as a positive role model for our…

STSO Branford

Kudos Across America – Fort Lauderdale, Florida

March 5, 2020

Supervisory TSA Officer Charlene Branford exhibited exceptional customer service skills while interacting with a passenger who was experiencing an anxiety attack.

Sitting beside the passenger, (on the floor) and speaking softly, she…

PHX Picture

Phoenix TSA officers in TV commercial to promote REAL ID

March 4, 2020

TSA is focused on publicizing the need for the public to get REAL ID-compliant driver’s licenses or ID cards this year. These efforts entered unchartered territory when six TSA officers at Phoenix Sky Harbor International Airport (PHX)…

Carlos Valadez Picture

Hunting, fishing connect Boise TSA officer, disabled veterans

February 28, 2020

For all of his adult life, Boise, Idaho’s Carlos Valadez has served our military. For 13 years, Valadez was in the U.S. Marine Corps, which included voluntary deployments to Iraq and Afghanistan, and now he’s with the Air National Guard at Boise’…

TSO Clark

Alert Ohio officer “went well above the call of duty”

February 27, 2020

All too often the media puts the TSA or police on blast for some minor indiscretion, but rarely ever do they recognize the many incredible stories of [officers] going above and beyond the call of duty. At John Glenn International Airport, Ohio in…

Ambassador Davis Picture

St. Louis TSA manager ‘rescues’ passengers, named Ambassador of the Year

February 27, 2020

A TSA manager from St. Louis Lambert International Airport (STL) was recognized for going well beyond the call of duty and his great customer service. Robert Davis was named Ambassador of the Year for the Catch Us Giving customer service program…

Mariann Sigstad Picture

Kudos Across America – St. Paul, Minnesota

February 26, 2020

TSA officer expedites screening for child with autism, family

On behalf of me and my family, I want to extend my highest praise to [TSA Officer] Mariann Sigstad, a passenger support specialist (PSS) who assisted us…