Employee Stories
Passenger can’t fool TSA; officers crack lead/plaster case with tech and smarts
January 22, 2024
A passenger departing Albuquerque International Sunport (ABQ) thought his packing creativity would fool TSA, but he underestimated the precision of TSA’s screening technology and the skill and training of ABQ officers in resolving a checked bag…
Miami supervisory TSA officers shine in handling medical emergency
January 19, 2024
The bustling atmosphere at Miami International Airport took an unexpected turn when a passenger fell and injured her head while having a seizure at the checkpoint. The incident in the front of the checkpoint led to…
Frantic mom separated from child; caring Phoenix TSA officer uses sleuthing skills, reunites family
January 16, 2024
An ordinary day took an extraordinary shift for a TSA officer at Phoenix Sky Harbor International Airport (PHX). An American Airlines employee and a concerned passenger approached TSA Officer Erica Vinegar who…
Family’s year-long journey with TSA South Bend prepares autistic son to fly
January 11, 2024
23-year-old Mateo DelPrete hadn’t flown on an airplane since he was a baby. His parents, though, had big plans for a family trip to visit two of Mateo’s brothers in Texas. It was a journey that couldn’t happen…
TSA breaks new ground in Africa
January 9, 2024
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Sniffing encouraged during guide and service dog events in Florida
January 8, 2024
Wyatt Rhoden has been in the TSA National Explosives Detection Canine Team Program since 2010. He spent his first 12 years as an Explosives Detection Canine Handler and the last year and a half as the Canine Supervisor at Southwest Florida…
TSA Supports POTUS Security at California Summit
January 5, 2024
The final stretch of a year-long, methodically orchestrated security plan came together with a spectacular bow as dignitaries boarded their flights and safely departed San Francisco, California. Representatives from around the world…
Kudos Across America – Boston
January 2, 2024
I have to write and say thank you to all the wonderful TSA agents we have met in our travels. I just booked TSA Cares for our flight to Ohio. We are going to see grandparents; priceless!
Excellent customer service in Austin, Texas, indicative of nationwide survey
December 18, 2023
When Mindy Henderson has a good customer service experience, she goes straight to the top to say so. Henderson, the editor-in-chief of the Muscular Dystrophy Association’s (MDA) Quest Media and a disability rights advocate, is an…
Alabama TSA officer brightens Deaf community’s travel experience
December 13, 2023
TSA Officer Kayla Lowery-Busick just celebrated her two-year anniversary with the agency, and she’s making a big impact at Alabama’s Huntsville International Airport (HSV), especially when it comes to welcoming deaf…
Injured California TSA officer’s extraordinary recovery, journey from South Korea
December 11, 2023
Just a few days into a South Korean vacation with his wife, Norman Y. Mineta San Jose International Airport (SJC) TSA Officer Gilbert Zapanta suffered a severe head injury from a fall in his hotel bathroom. The next two weeks were lost to…
Kudos Across America – Alliance, Nebraska
December 6, 2023
Wonderful staff, very friendly. Always accommodating and informative. TSA is doing a great job [at Alliance Municipal Regional Airport], thanks! I travel an hour to use this airport specifically and I’ve never been…
Mock terrorist attack prepares Virginia bus system for the worst
December 4, 2023
The simulated terrorist attack was escalating quickly! From intruders in the county’s bus parking lot to suspicious backpacks on buses – vehicle-borne improvised explosive devices (IEDs) blew up, killing and…
The Windy City Canine Challenge
December 1, 2023
TSA explosives detection canine teams (EDC) from around the nation were put through their paces as they competed in the Windy City Canine Challenge in Chicago.
Did you know? TSA on front lines to combat MANPADS
November 29, 2023
Surface-to-air missiles pose a serious threat to worldwide aviation, and what you may not know is TSA is on the front lines around the world battling the threat. Over 500,000 Man-Portable Air Defense Systems (MANPADS) currently exist,…
California TSA officers help passengers with autism prepare to fly
November 28, 2023
The job of TSA officers is not only to keep travelers safe by providing world-class security, but also to ensure the best passenger experience possible. That goes for passengers from all walks of life, including those…
Put TSA Passenger Support Specialists on your nice list before you travel
November 27, 2023
TSA Passenger Support Specialists (PSS) are like Rudolph the Red Nose Reindeer. They are the shining light for many passengers as they make their way through security screening at the airport. Like the reindeer with the glowing red nose…
TSA through a child’s eyes
November 22, 2023
A group of young children expressed their appreciation of TSA through an array of crayon-colored sketches after taking a field trip to northern Indiana's South Bend International Airport (SBN). The early…
Oklahoma lead TSA officer dances to Native American drumbeat
November 21, 2023
Drawing from her Kiowa tribal roots, Lead TSA officer Leah Park is proud to bring her special brand of resilience to checkpoint at Oklahoma City’s Will Rogers World Airport (OKC).
With their backs to the Lahaina fire in Hawaii, TSA National Deployment Force supports in a crisis
November 17, 2023
In a state of emergency, as the Lahaina wildfires consumed life and property, TSA employees from the National Deployment Force (NDF) arrived at Kahului Airport (OGG) on the island of Maui to help screen desperate passengers fleeing the island and…