We were very concerned when we learned of the incident in Kauai, Hawaii last week where a passenger was told by one of our Officers that she couldn't bring an ice pack and empty bottles on the plane. She should have been permitted to bring the ice pack and bottles whether the bottles were empty or not since they were for her breast milk.
It was a result of a miscommunication on our end and those involved are going to undergo retraining and corrective actions.
Leadership at that airport has since spoken to the passenger and apologized, but we wanted to take it a few steps further and try to help our advisements at TSA.gov make a little more sense. So we have updated the website to help clarify the procedures for traveling with ice packs, breast milk, juice, and water.
If you find yourself in a situation such as this where you're being advised to do something that you feel is incorrect, please ask for a supervisor or manager.
You can also contact TSA through the following channels:
Mistakes such as this happen from time to time and for that we are truly sorry. However, we can and have learned from mistakes in the past, so please be sure to let us know when you think or know something could have been handled differently. When it all comes down to it, we're just trying to keep passengers safe.
TSA Blog Team
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