The Story Behind the Video: Denise Albert

Thursday, October 5, 2017
Denise Albert and TSO Behind the Scenes

TSA recognizes that passengers traveling with cancer may have concerns about security screening when flying. After an unfortunate experience at a security checkpoint late last year, breast cancer survivor and advocate, Denise Albert, co-host of The Moms, published the ordeal on her social media accounts.

Once TSA became aware of the situation, our AskTSA team reached out to Denise to find out what happened. The team apologized that she had a bad experience and had a TSA manager contact her directly to discuss and address her concerns.

When we saw Denise on television discussing her experience, we realized that she was trying to educate others with medical conditions about the security screening process. We reached out to Denise and asked if she would be willing to help us produce a travel tips video for cancer patients. She was immediately onboard and driving the effort every step of the way; from reviewing the script to assisting with post production.

TSA is aware that guidance for the traveling public was only half of the concern and for that reason TSA worked with the Susan G. Komen Foundation to enhance training for screening travelers with medical conditions.

By working with Denise Albert and the Susan G. Komen Foundation, we were able to turn a negative experience into an opportunity to help other passengers and shed light on resources available such as TSA Cares, a helpline for passengers traveling with medical conditions.

October is National Breast Cancer Awareness Month. 

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