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It's National Customer Service Week. What Does TSA Do For You?

Friday, October 06, 2017
TSA's AskTSA Team

What’s the first thing you think of when you think of TSA? Airport? Transportation Security Officers?  TSA is all that but so much more. With TSA screening over 2 million passengers a day, it would be no surprise that some of our passengers may need assistance and guidance through security screening.  Here’s what you should know about all of our customer service resources.

Before you fly:

Have you ever started packing and had to stop to wonder if you could actually take “that” in your carry-on bag? You’re lying if you say you’ve never have! Well, now there’s an easy and convenient way to get those questions answered. Put those thumbs to use and tweet or direct message your questions to AskTSA. A customer representative is on hand to help answer those dire questions 8am-10pm ET weekdays; 9am-7pm weekends/holidays.

Are you traveling with a disability or medical condition and have questions or concerns? Contact the TSA Cares helpline 72 hours prior to traveling and a customer representative will help with your questions. For passengers requiring special accommodations, such as traveling with a service pet or medical device, a Passenger Support Specialist can be on hand in most airports to provide you on-the-spot assistance during the screening process.  All you have to do is call (855) 787-2227 or send an email to TSA Cares.

And how about information regarding policy, procedures and what to expect at the checkpoint? Check out TSA. GOV. Our interactive website offers tons of useful and helpful information. You’re always two clicks away from getting the information you need! While you’re there, be sure to check out our travel tips page. We think you might get a kick out of it.

Guess what? We’re even on YouTube! You can learn all about how TSA protects the traveling public. While you’re at it, watch our travel tip videos to learn how to get through security with ease.

While at airport security:

You’ve arrived at the checkpoint and realize, “I may need some help.” Whether you’ve misplaced your I.D or need assistance folding your baby’s stroller, a Transportation Security Officer is always on hand to provide assistance. All you have to do is ask.

On your arrival at your destination:

You safely arrived to your destination but oh no! You forgot your laptop at the checkpoint during screening.  For all lost or misplaced items from the checkpoint, you can reach out to the AskTSA team mentioned above, or you can contact your airport’s lost and found. You can also find information on how to submit a claim on items that may have been damaged during the screening. Hey, things happen sometimes.

So not only is TSA protecting the traveling public, but we’re also providing guidance to travelers, ensuring their airport experience goes as smoothly as possible.

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