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Policy and Procedures

  • March 08, 2012 | 82 (# of comments)
    We were very concerned when we learned of the incident in Kauai, Hawaii last week where a passenger was told by one of our Officers that she couldn't bring an ice pack and empty bottles on the plane. She should have been permitted to bring the ice...
  • February 23, 2012 | 32 (# of comments)
    Otters are used to frolicking around in the water and snacking on invertebrates and such, but when it comes to airline security, it’s safe to say that’s one area otters aren’t used to. Anyhoo, these furry little Asian River Otter pups and their...
  • February 02, 2012 | 21 (# of comments)
    40,000 or more additional passengers are expected at Indianapolis International Airport (IND) during game week, more than 70 additional commercial flights and 30 charter flights. Arrivals will increase the entire week before game day. We thought it...
  • January 23, 2012 | 210 (# of comments)
    Earlier today, Senator Rand Paul raised some questions about the screening process after going through one of TSA’s millimeter wave body scanners that use automated target recognition (ATR) technology. The ATR software displays the same generic...
  • January 09, 2012 | 421 (# of comments)
    Cupcake Jar Photo Courtesy of Consumertraveler.comThis will be short and “sweet.” Like many of you, when I think of a cupcake, I don’t think of it being in a jar. However, the photo below shows the “cupcake” that was prohibited from being taken into...
  • December 11, 2011 | 128 (# of comments)
    Since we blogged last weekend about a passenger's screening experience at JFK International Airport, some additional concerns have been raised. We want to clarify a few things but first and foremost, we wanted to ensure our readers understand this:...
  • December 04, 2011 | 187 (# of comments)
    You may have heard in the news about an elderly woman who is stating she was strip searched at New York's JFK airport by TSA officers. TSA contacted the passenger to apologize that she feels she had an unpleasant screening experience; however, TSA...
  • November 15, 2011 | 54 (# of comments)
    I noticed that the Jersey Shore’s JWOWW was making the news in a TSA related story. I looked into her story to see what the kerfuffle was all about.It turns out she commented via social media about her screening experience at Fargo, North Dakota’s...
  • November 14, 2011 | 101 (# of comments)
    Photo Courtesy of MBIt's not even Thanksgiving yet and as I jumped into the blogosphere this morning, it was all abuzz with posts and tweets about TSA targeting wrapped presents at checkpoints. Names such as "Grinch" and "Scrooge" were being thrown...
  • October 03, 2011 | 107 (# of comments)
    We do our best to treat passengers with the dignity and respect they deserve, but in Lori Dorn’s case, it looks like we missed our mark. We sincerely regret and apologize for the experience Mrs. Dorn had at JFK. The Federal Security Director for JFK...

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