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TSA Cares Helpline

  • August 24, 2016 | 93 (# of comments)
    There have been some reports that a nine-year-old child with a pacemaker was prevented from flying home because TSA thought his pacemaker was a bomb. Long story short, nobody thought his pacemaker was a bomb, and the boy and his mother made their...
  • September 05, 2014 | 31 (# of comments)
    One of the more popular questions we get from travelers is: “Can I travel with my medication.” The answer is yes, with some qualifiers. Here are a few tips that you might find helpful.It is not necessary to present your medication to, or notify an...
  • February 25, 2014 | 38 (# of comments)
    Insulin Pump (Photo Courtesy of Energy.gov)Many travelers rely on personal medical electronic devices (PMEDs) (pacemakers, neurostimulators, implantable cardio defibrillators, insulin pumps, blood glucose monitors, etc.), so it’s understandable that...
  • April 23, 2013 | 22 (# of comments)
    More than 3,000 TSA officers have volunteered to represent TSA in a new collateral role as a Passenger Support Specialist (PSS).PSS’s are Transportation Security Officers, Lead TSOs and Supervisors who have volunteered to take on the responsibility...
  • July 20, 2012 | 86 (# of comments)
    You may have been following the story about the person who is claiming Transportation Security Officers (TSO) at Dallas Love Field (DAL) “strip searched” her and inappropriately handled her feeding tube in order to obtain an explosives trace sample....
  • July 12, 2012 | 82 (# of comments)
    Following a National Association of the Deaf (NAD) conference, a passenger who is deaf traveled through Louisville (SDF) and posted a blog about his alleged experience at the SDF checkpoint and issues with his airline. While the passenger has since...
  • March 19, 2012 | 68 (# of comments)
    Over the weekend, a video filmed in spring of 2010 started making its way around the web and has since become viral. The child had a cast and was in a wheelchair, and as a result, alternate procedures needed to be used.TSA has modified our screening...
  • December 22, 2011 | 24 (# of comments)
    The Transportation Security Administration (TSA) announced the launch of TSA Cares today, a new helpline number designed to assist passengers with disabilities and medical conditions to call before they fly. Starting today, travelers can call the...
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