TSA prepared for Thanksgiving travel out of Bradley International Airport

What travelers need to know about holiday travel at TSA security checkpoints
Local Press Release
Thursday, November 18, 2021

WINDSOR LOCKS, Conn. – The Transportation Security Administration (TSA) usually sees travel volume increase during holidays and the TSA team at Bradley International Airport has been proactively preparing for the increase in holiday travel volume.  Thanksgiving travel volumes are expected to be closer to 2019 levels between Friday, November 19 and Sunday, November 28. Typically, the busiest days during the Thanksgiving travel period are the Tuesday and Wednesday prior to Thanksgiving and the Sunday afterward.

Nationwide TSA officers are screening between 1.9 and 2.2 million people daily, which is a large increase from last year, but still down from pre-pandemic travel, when closer to 2.5 million people were screened daily.

“TSA along with the Connecticut Airport Authority recommend that travelers arrive at the terminal at least 90 minutes prior to their scheduled flight,” said William Csontos, TSA’s Federal Security Director for Connecticut. “We also ask travelers to come prepared to the airport for security screening. That means knowing what should and should not be packed in a carry-on bag or checked bag. The TSA web site has a lot of helpful information on preparing for a flight.”

Travelers whose items trigger an alarm at the checkpoint and have their carry-on bags flagged for a search typically state that they did not realize that they had the item with them. “We are still experiencing a pandemic, so we want to reduce touchpoints,” Csontos said. “When someone has a prohibited item in their carry-on bag it triggers an alarm, which results in additional touchpoints, which is what we want to avoid.” To help reduce the likelihood that a carry-on bag will require a search, travelers should start with an empty bag before they begin to pack, he said.

“Our TSA officers are professionals and are very good at their jobs, so when you get to the checkpoint, listen to the guidance that they are offering. That guidance is intended to make sure you have a smooth checkpoint experience,” Csontos said.

Everyone in the airport is still required to wear a mask as prescribed by the federal mask mandate. This means that all travelers must be wearing a mask at TSA airport screening checkpoints and throughout the airport and during their flights. If a traveler does not have a mask, a TSA officer will offer a mask to that individual at the checkpoint.

“Individuals who have not traveled recently will notice some changes in the checkpoint screening process,” Csontos said. “When approaching the travel document checking podium, passengers will see TSA officers wearing masks and gloves. Most will be positioned behind acrylic barriers to reduce cross contamination with passengers. Our TSA officers will change their gloves between each pat down and they will use a fresh swab if they need to swab your hands or your carry-on items.”

When travelers approach the travel document checking podium, they will be asked to provide the officer with their ID and in some cases their boarding pass, electronic or paper. They also will be asked to remove their masks for a few seconds so that the officer can match the individual’s face to the photo on their ID.

As travelers place their items into bins along the conveyor belt, they will continue to see TSA officers in masks, gloves and face shields standing behind an acrylic barrier offering guidance and answering questions.

TSA officers will be changing their gloves between each pat-down and between each bag search. Travelers may request that a TSA officer put on a new pair of gloves at any time. TSA officers also will be using a fresh swab for each passenger when testing for possible explosive material.

TSA employees will be conducting routine cleaning and disinfecting of frequently touched surfaces and security screening equipment at the checkpoints.  

TSA is currently allowing travelers to bring one liquid hand sanitizer container up to 12 ounces per passenger in carry-on bags until further notice. Passengers can expect that these containers larger than the standard allowance of 3.4 ounces of liquids permitted through a checkpoint will need to be screened separately, which will add some time to their checkpoint experience. Travelers also are permitted to bring anti-bacterial wipes in carry-on or checked luggage.

To reduce touchpoints, TSA recommends travelers place items from their pockets such as wallets, keys, lip balm, tissues and cell phones into their carry-on bags to be screened instead of putting items from their pockets directly into bins. This minimizes the placing of personal items in a bin that you might hold to your face such as lip balm, tissues and cell phones. It also reduces the chance that travelers will leave something behind in a bin.

Individuals with disabilities, medical conditions and other special circumstances can contact the TSA Cares Helpline for additional assistance during the security screening process and to find out what to expect at the checkpoint. Individuals may request assistance through the TSA screening checkpoint by clicking here: https://www.tsa.gov/contact-center/form/cares or by calling (855) 787-2227 (Federal Relay: 711) 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. The TSA Cares phone lines are staffed weekdays from 8 a.m. to 11 p.m. ET and on weekends/holidays from 9 a.m. to 8 p.m. ET. TSA staff can explain the screening process for travelers requiring special accommodations or concerned about the security screening process.

Individuals who are planning to travel this Thanksgiving or Christmas season should consider enrolling in TSA PreCheck®. The popular expedited screening program allows travelers to leave on their shoes, jackets, belts and enables them to keep their electronics and 3-1-1 bags in their carry-on bags.

TSA PreCheck membership is more valuable now than ever before because it reduces touchpoints during the pandemic and puts travelers in security lines that have fewer travelers and move quicker, which encourages social distancing.

 Travelers also need to know what can and cannot go in their carry-on bag from firearms to oversize liquids. It is important to know what items should not be packed in a carry-on bag because if a carry-on bag triggers an alarm, it will require a TSA officer to open the bag to resolve the alarm. This means that a TSA officer will have to open your baggage and go inside to identify what item may have caused the alarm. Remember, it’s vital to reduce touchpoints during a pandemic, so be sure not to pack any prohibited items. Unsure if an item should be packed in a carry-on bag, checked bag, either or neither? Download the free myTSA app, which has a handy “What can I bring?” feature that allows you to type in the item to find out if it can fly. Or ask us on Twitter or Facebook Messenger at @AskTSA.