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Transportation Security Administration

What if I haven’t received my TWIC® card yet?

TWIC® applicants who request their TWIC® card by mail will receive a phone or email notification that the card has been mailed. After notification, it should arrive at the address provided during enrollment or at an enrollment center within 10 days. If it is not received within the ten days, applicants have 60 days to report non-receipt of the card by visiting the Universal Enrollment Services website or calling (855) 347-8371 weekdays from 8 a.m. to 10 p.m. ET. Failure to report non-receipt of the card within 60 days will result in a $60 fee to replace the lost card.