Civil Rights

TSA security screening policies, procedures and practices must comply with all applicable civil liberties and civil rights laws, regulations, executive orders and policies and must not discriminate against travelers on the basis of race/ethnicity, color, national origin, sex (including pregnancy, sexual orientation, gender identity, and parental status), religion, age, disability, and genetic information.

The Disability and Multicultural Branches:

  • Promote respect for civil rights and civil liberties in policy and training creation and implementation;
  • Educate TSA personnel at headquarters and in the field on TSA’s civil rights and liberties responsibilities to the public;
  • Collaborate with organizations and advocacy groups through TSA’s Disability and Multicultural Coalition to identify promising practices for TSA’s nondiscriminatory delivery of security, custody, and customer-service programs and activities; and
  • Investigate and resolve civil rights and civil liberties complaints filed by the public alleging discrimination in TSA’s security screening activities at federalized airports.

The Disability Branch addresses disability-based complaints under Section 504 of the Rehabilitation Act. See the Disabilities and Medical Conditions page for more information.

The Multicultural Branch addresses complaints alleging discrimination on the bases of race, color, national origin, sex/gender (including gender identity, sexual orientation and parental status), religion, and age. See the Multicultural page for more information.


Learn what to expect at the checkpoint, and request assistance during screening for travelers with disabilities, medical conditions, and other circumstances.

File a complaint if you believe you have been subjected to discrimination.

Submit a claim for lost/damaged items or personal injury.

Apply for redress if you experience difficulties during airport screening or crossing U.S. borders.