Disabilities and Medical Conditions
To ensure your security, all travelers are required to undergo screening at the checkpoint. You or your traveling companion may consult the TSA officer about the best way to relieve any concerns during the screening process. You may provide the officer with the TSA notification card or other medical documentation to describe your condition. If you have other questions or concerns about traveling with a disability please contact passenger support.
If you are approved to use TSA Pre✓® lane at a participating airport, you do not need to remove shoes, laptops, 3-1-1 liquids, belts, or light jackets during the screening process. You are required to undergo screening at the checkpoint by technology or a pat-down. Also, TSA officers may swab your hands, mobility aids, equipment and other external medical devices to test for explosives using explosives trace detection technology.
You are not required to remove your shoes if you have disabilities and medical conditions. However, your shoes must undergo additional screening including visual/physical inspection as well as explosives trace detection testing of the footwear. You can request to be seated during this portion of the screening.
Service Dogs and Animals
Inform the TSA Officer
Inform the TSA officer that you are traveling with a service animal. You may provide the officer with the TSA notification card or medical documentation to describe your condition.
You and your service dog/animal will be screened by a walk-through metal detector. You may walk through together or you may lead the animal through separately on a leash. You will undergo a pat-down if you are not screened by the walk-through metal detector.
If the metal detector alarms, you and/or your service dog/animal will undergo additional screening, including a pat-down.
If the service dog alarms, do not make contact with the dog (other than holding the leash) until the dog has been inspected by an officer. TSA will not separate you from your service animal. If you have concerns about your screening you can ask to speak with a supervisor or passenger support specialist at any point during the process.
Service dog collars, harnesses, leashes, backpacks, vests and other items are subject to screening. Items that are necessary to maintain control of the service dog or indicate that the service dog is on duty do not require removal to be screened.
If you need to relieve your service dog and must exit the security checkpoint, you and the service dog will need to go through the screening process again. You may request to move to the front of the line upon your return.
Medication for service animals must go through X-ray or inspection screening. Separate medications and inform the TSA officer that you carry these items for your service dog.