Helping Wounded Warriors

Last week, I went to Walter Reed Army Medical Center in Washington, DC with staff from TSA’s Office of Security Operations who work on screening procedures and officer training. Prosthetics have come a long way, and Walter Reed is on the forefront of providing severely wounded service men and women with state of the art prosthetics and first class treatment and rehabilitation protocols.

As we’ve said before, about a quarter of TSA’s frontline workforce are veterans. We know that our troops deserve respect when they come through the checkpoints, and we do our best to give them the honor they deserve. We work with the Wounded Warrior Project to help severely injured veterans who have been injured with assistance to get them through the checkpoint smoothly. But sadly, we also know that some have tried to exploit our respect for those in the armed forces by impersonating them and trying to sneak bad things through. Unfortunate, but true.

As you can imagine, soldiers with shrapnel in their bodies and prosthetic limbs set off metal detectors. As part of the hospital visit, the security team looked at various prosthetics and their inner workings to better understand how to write procedures for screening people with them. We also visited and spoke with some wounded soldiers about the Wounded Warrior Project, and gave them tips to make their checkpoint experience less stressful. We also talked to them and their family members about advanced imaging technology, which reduces the chance of a pat down for people with metal implants and prosthetics.

To facilitate the movement of injured veterans, TSA partners with the Department of Defense and the Wounded Warrior Project through the TSA Military Severely Injured Program. To request assistance through this program, injured service members or their designee(s) should contact TSA by telephone, email, or fax no later than 24 hours prior to flying. This will allow enough time for the TSA Military Severely Injured program to contact local TSA officials at the departing airport who will facilitate the injured service member's screening experience.

We look forward to continuing our work with the Department of Defense to identify protocols that improve how we screen people with disabilities.

Lynn

TSA Blog Team

Four Year Old Boy In Philly Told To Remove Leg Braces

You may have heard about the story of the four year old in Philly who was told to remove his leg braces.

The account goes back to March 2009, but when PHL Federal Security Director (FSD) Robert Ellis learned about it last week, he called the father of the boy immediately. There was no formal report of the incident on file with details, but regardless, Mr. Ellis apologized for any inconvenience the boy and his family may have had to go through.

At TSA, we have a few ways to report any problems you have as soon as it occurs. First, ask for a supervisor immediately. This way, TSA management can look into resolving the issue and any personnel can be identified and retrained as needed. If you choose not to report the incident at the airport, or you feel your incident didn’t receive the attention it should have, you have other options:

Got Feedback – Allows you to contact the Customer Support Manager for the airport you traveled through via e-mail.

TSA Contact Center – You can reach the Contact Center via e-mail, mail or phone. You can find Contact Center info here.

When it comes to screening passengers with disabilities, our officers receive Passengers with Disabilities (PWD) training upon being hired and are required to take annual PWD courses.

From Travelers with Disabilities and Medical Conditions:

In order to achieve that goal, TSA has established a program for screening of persons with disabilities and their associated equipment, mobility aids, and devices. Our program covers all categories of disabilities (mobility, hearing, visual, and hidden). As part of that program, we established a coalition of over 70 disability-related groups and organizations to help us understand the concerns of persons with disabilities and medical conditions. These groups have assisted TSA with integrating the unique needs of persons with disabilities into our airport operations.

Note: In order to keep the flying public safe, our procedures require individuals to undergo thorough screening and there are some rare instances when leg braces may need to be removed. However, this would happen while the passenger was seated and not before they walked through the metal detector.

Blogger Bob
TSA Blog Team

Why We Screen Wheelchairs Part II

Our officers work in what some have referred to as a large fishbowl. Everything they do is being observed by passengers. So, when they screen veterans & active military, children & seniors, and people in wheelchairs, people notice. It doesn’t sit well with them and we often hear about it. All wheelchairs must be screened and it's important to remember that some people, including terrorists are looking to sneak things through, by pretending to have a disability.

Lynn wrote the last “Why We Screen Wheelchairs” as a result of a passenger trying to smuggle two packages of cocaine onto a plane. Wherever you can hide drugs, you can hide bombs and other items, so we thought it was a good example to help explain why we screen people in wheelchairs.

In this most recent case, a gentleman came through the checkpoint at Milwaukee’s MKE airport in his wheelchair and whoops -what’s that??? Underneath the cushion of his wheelchair was not one, but two firearms. Our officers found the following:

- One 9mm loaded with 15 rounds and one chambered

- One 32 caliber loaded with seven rounds and one chambered

It turns out that the gentleman didn’t have any nefarious intentions(He forgot the guns were there) but it is yet again another example of why we screen wheelchairs and the people in them.

To help us better understand how to screen persons with disabilities (PWDs), TSA established a coalition of over 70 disability-related groups and organizations with disabilities and medical conditions. These groups have assisted TSA with writing our policies to help us thoroughly screen PWDs while ensuring they are treated with dignity and respect. Our officers are regularly trained on screening people with disabilities.

You can go to TSA.gov to read more about traveling when you have a disability.

Blogger Bob

TSA Blog Team

Why We Do What We Do: Screening People in Wheelchairs

On February 4 at Los Angeles International Airport (better known as LAX), TSA officers found two 6x6x2 packages taped to the abdomen of a passenger.

The passenger arrived at the checkpoint in a wheelchair and was given the option of walking through the metal detector or being patted down in his wheelchair. He chose to walk through the metal detector. Because he was wearing bulky clothing, he also received additional screening - in this case a pat down.

That's when an officer found the two packages. The packages were tested and initial results were positive for explosive content. A TSA Bomb Appraisal Officer eventually cleared the packages through additional tests at the checkpoint and LAX police determined that the packages contained cocaine. The passenger was arrested, and federal charges are pending.

Now we know what some of you are thinking - TSA’s mission is not to find drugs, and that’s true. But finding drugs isn’t the success story here – the success story is that the officers found suspicious items intentionally concealed on a person’s body and that person was someone who would appear to pose no threat. We know that people who want to sneak something through a checkpoint – like improvised explosives devices and their components – often look to the techniques of drug and money smugglers and other criminals. In this case, it was drugs (which are admittedly not a threat to a plane), but when an officer finds these kinds of items, they don’t know what the contents are until the package is tested.

And because it’s a hot topic, it bears repeating that because transportation security officers are federal officers, if they find drugs, they must report it to law enforcement. Often on the blog we get questions like: “how is granny a threat?,” “what can a person in a wheelchair do on a plane,” etc. To us, this story is about the importance of screening everyone, and not giving anyone an exemption that a terrorist could use to their advantage.

Case in point: in 2005 in Colombia, a man in a wheelchair was allowed to bypass the metal detectors to board his flight. He and his son then tried to hijack the plane with two hand grenades they got through security. According to the media reporting:

“Duque said the older hijacker boarded the plane in a wheelchair. It may have helped him smuggle the grenades aboard. The wheelchair was too large to pass through an airport metal detector, and the man was not patted down by security agents, Luis Octavio Rojas, director of the Florencia airport, told The Associated Press.

“But they did give him and the chair a visual inspection,” Rojas added.”

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- Lynn

EoS Blog Team