Claims Management Branch
You may submit a claim to TSA by downloading and completing the TSA Claims Package located below.
Please Note the following:
- For lost or missing baggage, please contact your airline. Most airlines recommend reporting missing baggage immediately upon arrival.
- If you have a lost or missing item which you believe was left at a TSA Passenger Screening or Baggage Checkpoint, before filing a claim with TSA or your airline, please call Lost & Found.
- Additionally, TSA has twenty-one airports that utilize private screening services and does not handle claims for incidents that occur at these airports. Claims pertaining to these airports must be filed directly with the company providing screener services at the applicable airport. To file a claim for an incident that occurred at one of these private screening airports, please select one of the following links:
- San Francisco International Airport, CA
- Kansas City International Airport, MO (March 1, 2015)¹
- Sioux Falls Regional Airport, SD
- Greater Rochester International Airport, NY
- Tupelo Regional Airport, MS
- Jackson Hole Airport, WY
- Key West International Airport, FL
- Charles M. Schulz–Sonoma County Airport, CA
- Roswell International Air Center, NM
- Havre City-County Airport, MT
- Wokal Field/Glasgow International Airport, MT
- L. M. Clayton Airport, MT
- Sidney-Richland Municipal Airport, MT
- Dawson Community Airport, MT
- Bert Mooney Airport, MT (Starting Sept. 1, 2014)
- Bozeman Yellowstone International Airport, MT (Starting Sept. 1, 2014)
- Glacier Park International Airport, MT (Starting Sept. 1, 2014)
- Orlando Sanford International Airport (Starting February 1, 2015)²
- Sarasota – Bradenton International Airport (Starting April 1, 2015)²
- Portsmouth International Airport (Starting May 1, 2015)²
- Yellowstone Airport, MT (Starting Sept. 1, 2014)
If you have a lost or damaged item AND you believe that TSA was responsible, you should file a claim with the TSA Claims Management Branch.
Use the SF-95 Tort Claim Package for all claims including property damage or loss. Download, read, and complete the forms in their entirety:
- SF-95 Tort Claim Package (pdf, 814Kb)
Where to Submit Forms
TSA Claims Management Branch
601 South 12th Street - TSA 9
Arlington, VA 20598-6009
Note: You may scan and e-mail your signed SF-95 Tort Claims Package. If you submit your claim via FAX or email, it may help expedite the claims process.
Once you have submitted a legally sufficient claim to TSA, (i.e. statement of fact, location, date, sum certain, and signature) you will receive an acknowledgment letter that will include a TSA control number and instructions. This control number should be used for any communication with the TSA Claims Management Branch.
1 Claims for incidents that occurred prior to this date should be sent to the CSSI/FirstLine JV1. For incidents that occurred on or after this date, claims should be sent to Akal Security.
2 Claims for incidents that occurred prior to this date should be sent to TSA Claims Management Office.