Employee Stories

Mother and daughter at EWR photo

New Jersey TSA officer passes baton to daughter

May 20, 2022

Lead Transportation Security Administration Officer Lori Saimson started her TSA career nearly 20 years ago at New Jersey’s Newark Liberty International Airport. Who knew that for the last five years she would be…

Officer Potter photo

Asian American, Native Hawaiian and Pacific Islander Heritage Month employee spotlight: Jesselle Potter

May 19, 2022

Pakiusap kunin ang lahatsaiyong mga bulsa.

Loosely translated, that’s “Please take everything out of your pockets” in Tagalog, the national language of the Philippines. It’s something you might overhear…

Ronald Reagan Washington National Airport (File photo)

Kudos Across America – Arlington, Virginia

May 18, 2022

I am writing to express my gratitude for exceptional customer service by one of your TSA agents [officers]. I am referring to [Ronald Reagan] Washington National Airport Lead TSA Officer Olivia Linzy. My daughter, a…

ORF team photo

What people are saying about TSA - April 2022

May 18, 2022

Norfolk, Virginia

I wanted to say that I very much appreciated how well the team did their job! Bravo Zulu [Well done]!

Traveling as an amputee has its own set of issues, but your team allowed me to travel with ease…

Sam's case photo

What happens after the great catch?

May 18, 2022

What happens after the great catch? Part two: investigation, violations lead to financial consequences

Editor’s note: This limited series explores the compliance arm of Security Operations:…

Bus photo

Wheels on the bus go round and round with TSA’s help

May 17, 2022

Chances are you’ve heard the popular childhood song “The Wheels on the Bus [Go Round and Round].”

TSA plays a key role in keeping the wheels on our nation’s buses go round and round to protect school children and…

Lead TSA Officer Ana Miranda-Fernandez enjoys a quick chat and photo with three U.S. Olympians who flew out of Washington Dulles International Airport. (Photo by Sena Park)

Team USA meets Team TSA at Dulles

May 16, 2022

Officers at Washington Dulles International Airport (IAD) had the opportunity to see hundreds of U.S. Olympians up close.

About 280 American athletes from the winter and summer Olympic and Paralympic games came through IAD after being…

BWI banner photo

Kudos Across America – Baltimore

May 13, 2022

On April 27, I approached the TSA Checkpoint at BWI [Baltimore/Washington International Thurgood Marshall] airport. There was a very short wait to have your license, ID and boarding pass ready to present to the TSA officer.

Officer Haney photo

Georgia TSA officer a hero after racing to fiery crash, saving life

May 12, 2022

It was late at night, and Jaclynn Haney was heading home from work when she saw a fiery traffic crash on I-75 near Valdosta, Georgia.

Instead of driving by, Haney stopped to help, heroically putting her own life…

TSM Heaven photo

New York TSA manager helps save passenger’s life

May 11, 2022

Terminal 5 at New York’s John F. Kennedy International Airport (JFK) was packed with passengers when TSA Manager Howard Heaven encountered a traveler who suddenly collapsed.

The passenger fell backwards to the…

SSA program

First in the nation! Friends launch SSA program at TSA

May 5, 2022

Long-time friends Austin Marx and Jalen Flemons came to TSA together to launch new careers and a brand new chapter for the agency.

Marx and Flemons, both 20 years old, brought their six-year friendship to the…

Officer Bean photo

Indy TSA officer aids woman threatening to take own life at airport

May 3, 2022

Every year, millions of Americans face the reality of living with a mental illness. Indianapolis International Airport (IND) TSA Officer Latwaina Bean saw this first-hand while leaving the airport after finishing an…

Officer Perez banner

Kudos Across America – Sacramento, California

May 3, 2022

[While] I was in line at TSA PreCheck®, I witnessed the interaction between TSA Officer Marcus Perez and a family with two adults, a teenager, small child and baby. Part of the family had TSA Pre [PreCheck] but they mistakenly all waited in the […

Austin-Bergstrom International Airport TSA Officer Esther Barrett (Photo by Ignacio “Nacho” Reyes)

Kudos Across America – Austin, Texas

April 29, 2022

I recently traveled from Dulles International Airport [Washington D.C.] to Austin-Bergstrom International Airport [Austin, Texas] to visit my elderly mother.

While at Dulles, after the TSA screening but before I made it to my plane, I…

SLC sign photo

Kudos Across America - Salt Lake City

April 26, 2022

My wife and I arrived at SLC [Salt Lake City International Airport] for a late evening flight. We both are Clear and TSA PreCheck® users.

Veterans at MDW photo

100th Honor Flight takes off from Chicago’s Midway

April 22, 2022

Chicago’s Midway International Airport (MDW) hit a big milestone with the 100th Honor Flight taking off from Midway to Washington, D.C.

The Honor Flight program celebrates our military veterans who served in…

Steed's Pond photo

Not just another winter lifesaving story

April 20, 2022

It was a mild winter day when Salt Lake City International Airport (SLC) TSA Officer (TSO) James Kielkowski and his wife took an afternoon walk near their home in Clearfield, Utah. Kielkowski was getting some exercise…

San Diego banner

What people are saying about TSA - March 2022

April 18, 2022

San Diego, California

“It makes me proud to live in San Diego, especially when I pass [through] airport security because our TSA agents [officers] are the most patient, courteous and professional of anywhere I have been!…

Milwaukee Mitchell International Airport Program Specialist Mike Ditlevson checking property 30 days old at his desk at the TSA Milwaukee Field office.  (Photo by Frank B. Pipia, Jr.)

Kudos Across America – Milwaukee, Wisconsin

April 13, 2022

I was rushing through the Milwaukee [ Mitchell International] Airport screening area [heading] for Terminal D.  Unbeknownst to me, I dropped an envelope containing a bank safe deposit key. 

EWR gun catch photo

What happens after a firearm discovery in carry-on bags?

April 13, 2022

Editor’s note: This limited series explores the Compliance arm of Security Operations: what they do, how they relate to the passengers and why accurate execution of each portion of the process is crucial for the…