Employee Stories
Pennsylvania TSO credits experience, critical thinking skills in aiding a child in distress
July 26, 2021
Middletown, Pennsylvania’s Harrisburg International Airport (MDT) TSA Supervisory Officer Nikki Paul was standing curbside one afternoon when she was waived over by a driver seeking assistance with an escalating…
Lead TSA Officer at JFK returns diamond lost at checkpoint
July 26, 2021
The Durranis were ticketed to fly out of John F. Kennedy International Airport (JFK) for their pandemic-delayed honeymoon to Guam and after passing through the checkpoint, the Flushing, New York couple decided some…
Atlanta TSA supervisors conduct wellness check, help save a life
July 15, 2021
For Hartsfield-Jackson Atlanta International Airport (ATL) Supervisory TSA Officers Nancy Rene, Brendan Parker and Clyde Brown, care for their people took a serious turn when a reliable officer didn’t show up for his…
Kudos Across America – Atlanta
July 14, 2021
All the TSA officers we encountered [at Hartsfield-Jackson Atlanta International Airport] were so helpful and pleasant. Yvonne Adams is an officer I would like to give special acknowledgment to. …
Kudos Across America – Houston
July 8, 2021
Hi there! My teenager and I flew to back Boston after visiting family in Houston. Our return trip from George Bush [Intercontinental Airport] included an extra passenger: our new 13-week old puppy we picked up while in Houston. …
Boston TSA officers reunite WWII veteran with long-lost POW ID
July 8, 2021
TSA employees continue to go above and beyond, showing their commitment to the traveling public. TSA Officers Adam Freiband and Gregory Kitterle are prime examples. While sorting through some unclaimed IDs and licenses that were about to…
TSA officers in Des Moines stop overheated laptop from flying
July 8, 2021
A laptop flagged for additional screening in a checked bag at Iowa’s Des Moines International Airport came out negative on an explosive trace detection (ETD) swab, but TSA Officer Mike Amberg and his colleagues were…
A TSA canine’s work is never done
July 7, 2021
Over 1,000 canine teams are in action at TSA, and their work is never done. Andrew Hotinger, one of the agency’s headquarters canine coordinators and National Explosives Detection Canine Team Program social media…
Phoenix TSA officer rushes into burning home, rescues family dog
June 29, 2021
TSA Officer Vanessa Wieser was on her way home from work when she suddenly saw a plume of smoke in her Mesa, Arizona, neighborhood. “My mother was a wildland fire dispatcher for 39 years with the U.S. Forest…
Syracuse TSA officer helps reunite missing child with family
June 28, 2021
A 10-year-old missing child is back home with her family, thanks to a New York TSA officer. During a late evening drive home from work, Scotti Clark, a lead TSA officer at Syracuse Hancock International Airport (SYR), happened to spot a…
Artfully and well concealed fiberglass knife detected, uncovered
June 23, 2021
Identifying prohibited items while performing X-ray duties is what TSA officers train long and hard to do. When you add an artfully and well concealed fiberglass knife to the mix, practice and preparation pay off.
Kudos Across America – Denver
June 22, 2021
As a frequent flyer (up until COVID), I have always respected the work of the TSA agents.
Kudos Across America – Des Moines, Iowa
June 15, 2021
During my recent trip to Iowa from Washington, D.C., I had the opportunity to fly out of Des Moines International Airport and process through their TSA station. My experience with the TSA team at the Des Moines Airport…
Strides made, challenges ahead to further enhance diverse TSA workplace
June 14, 2021
To coin a well-known phrase, “We’ve come a long way.” However, TSA leaders acknowledge their effort to build a diverse and inclusive workforce at all levels of the agency is still a work in progress. Over the…
TSA races into action for Indy 500
June 11, 2021
The event known as “The Greatest Spectacle in Racing” was back with the largest crowd for a single event since the start of the COVID-19 pandemic, and TSA was there! With COVID-19 restrictions slightly loosened,…
Award-winning Madrid TV travel show spotlights San Francisco TSA inspector
June 9, 2021
San Francisco is known for the Golden Gate Bridge, Alcatraz, Fisherman’s Wharf, the bay, cable cars, and now TSA Inspector Eduardo Santos. Madrileños por el mundo, an award-winning television travel show on…
Employee Spotlight: Provincetown Municipal Airport STSO Philip Mackay
June 8, 2021
Humorous true story– the checkpoint introduction The response from a passenger in a wheelchair to the discovery of a small bottle of water in her carry-on became so loud and unreasonable she…
Off-duty Florida TSA officers act selflessly, assist strangers at accident scene
June 7, 2021
Fort Lauderdale-Hollywood International Airport (FLL) TSA Officers Jose Monsanto and Santiago Lazo are being praised for assisting traffic accident victims on a busy Broward County highway in southeastern Florida.
New York TSA officer catches boy thrown from roof during fire
June 7, 2021
Greater Binghamton Airport TSA Officer Patrick Cronk and his daughter were waiting to catch a morning bus in Endicott, New York, when he heard a loud popping sound followed by breaking glass. Cronk told his…
Washington officer averts dangerous situation at checkpoint
June 7, 2021
“I didn’t know he [TSA Officer Benjamin Blue] could move like that. I don’t think I have ever seen him move that fast,” recalled Spokane International Airport (GEG) Supervisory TSA Officer Daniel Hutchinson.…