Employee Stories

Honorary Award recipient Heather Proctor with DADM Canevari, ADM Pekoske, DHS Acting Deputy Secretary Canegallo. (Photo courtesy of Bruce Milton)

Heather Proctor Honored with TSA Public Service Award

May 17, 2024

Heather Proctor is the kind of person who will drop everything to help a friend, colleague or stranger. For over a decade, Proctor, the Assistant Federal Security Director at Austin-Bergstrom International Airport (AUS), has led the way for…

Los Angeles International Airport Lead TSA Officer Rhonda Vea (right) greets Domestic Aviation Operations Assistant Administrator Michal Rottman. (Photo by Stephanie Santamaria and Charles King)

Officer’s Tongan values impact TSA culture at LAX

May 16, 2024

Los Angeles International Airport (LAX) Lead Officer Rhonda Vea, who has Pacific Islander ancestry, specifically Tongan roots, weaves the best parts of her heritage into her security work. She does it with the same passion traditional Tongan mat…

These five family members serve DHS. From left, USCG Petty Officers Adam Timberlake and Samantha Duncan, TSA International Operations Lead Desk Officer Marie Duncan, TSOs Grace Fisher and Sean Duncan. (Photo courtesy of Marie Duncan)

Mother’s Day Special: All in the family for TSA, DHS

May 10, 2024

This Sunday is Mother’s Day, and it’s an extra special occasion for a TSA mom and four of her kids.

TSA International Operations Asia Pacific Lead Desk Officer Marie Duncan is proud to have a whopping five…

Supervisory TSA Officer Janaia Rhea accepts the CAT X-I Airport of the Year Award for IAH. Pictured with TSA Deputy Administrator Holly Canevari, Administrator David Pekoske and DHS Senior Official Performing the Duties of Deputy Secretary Kristie Canegallo. (Bruce Milton photo)

TSA names 2023 Airports of the Year

May 9, 2024

Their size and operation may be dramatically different, but Houston’s George Bush Intercontinental Airport (IAH) and Wichita Dwight D. Eisenhower National Airport (ICT) both took home a big prize at the 2023 TSA…

TSA Honorary Awards Ceremony photo. (From left, TSA Deputy Administrator Holly Canevari, Administrator David Pekoske, BDL TSO Greg Deschenes and DHS Senior Official Performing the Duties of Deputy Secretary Kristie Canegallo. (Bruce Milton photo)

TSA Officer of the Year key player in drone education, outreach

May 3, 2024

TSA’s 2023 Transportation Security Officer (TSO) of the Year has a little different resume than most TSA officers.

Front of Robert Thompson Transit Station with five agents and five dogs

Who let the dogs out? Texas sponsors multi-agency K9 training round-up

May 2, 2024

TSA Austin (AUS) K9 teams joined numerous other K9 teams from across the state at the quarterly Multi-Agency Canine Training Roundup, held in San Antonio, Texas, at the VIA Metropolitan Transit Authority – Robert Thompson Transit Station.

Welcome to Westchester County Airport (Photo by Eric Seliga)

Kudos Across America – White Plains, New York

May 1, 2024

Dear TSA, 

I am writing to praise one of your officers, Supervisory TSA Officer Robert Brattesani, whom I met during a mishap at the Westchester Airport in Armonk, New York. 

Ian White of Training and Development hand wands a stuffed bear. (Don Wagner photo)

School day at TSA! Kids flood HQ for up close look at what their parents do

April 29, 2024

TSA is inspiring our kids to aspire to follow in their parents’ footsteps. 

For the…

European Civil Aviation Conference members with TSA Canine representatives (TSA Photo)

TSA Canine Training Center Hosts European Delegation to Enhance Global Transportation Security

April 26, 2024

The TSA Canine Training Center (CTC) in San Antonio, Texas, hosted the European Civil Aviation Conference’s (ECAC) Detection Dog Study Group as part of a collaborative effort to enhance transportation security across…

TSA Stock Image of eagle

Clark the Eagle flies out of Reagan National Airport

April 25, 2024

Clark the Eagle was ticketed to fly out of Ronald Reagan Washington National Airport (DCA), but like all passengers, he needed to go through the TSA security screening process.

Montgomery Regional Airport TSA Manager Robert Allen and Lift Team Alabama member Austin Gastonguay alongside the WTMD barrier. (Photo by Regina Dixon)

Innovation Across the Nation: TSA officers create solutions to improve checkpoint security

April 24, 2024

TSA has been an agile agency since its creation. Built from the ground up in the wake of 9/11, TSA had no choice but to respond and adapt to a changing threat environment.

Two decades later, the spirit of…

(TSA stock photo)

Kudos Across America – Key West, Florida

April 22, 2024

I want to make sure someone at the TSA is aware of the courteous, friendly, and professional job that Supervisory TSA Officer Jennifer Wallace provided to me and my business associate, at the security checkpoint at the…

Administrator Pekoske and TSA leaders met with innovation partners in Silicon Valley (TSA Photo)

Administrator explores expanding TSA’s capabilities with innovation partners

April 19, 2024

Administrator Pekoske and other TSA leaders met with innovation partners to explore ways TSA can make the most of commercial technology to get advanced solutions in the hands of employees faster.


Brian Krenzien photo

TSA viewed as gold standard, goes beyond all boundaries

April 18, 2024

Enhancing vital relationships with aviation leaders around the world is the work of 27 TSA professionals known as Transportation Security Representatives (TSARs). Their primary focus is to raise the global bar on transportation security.

Each year there are more than 100,000 people in the U.S. waiting for a kidney transplant. (Photo courtesy of Lindsay Umphrey)

Detroit Transportation Security Inspector’s journey to organ donation

April 17, 2024

Detroit Metropolitan Wayne County Airport (DTW) Transportation Security Inspector (TSI) Lindsay Umphrey’s life drastically changed after her cousin’s battle with kidney disease led to a life-saving donor swap between…

Newly sworn in Officers turn on their cell phone lights as the eclipse darkens the sky. (Photo courtesy of Ignacio Reyes)

New AUS Officers Sworn in During Eclipse

April 16, 2024

On Monday, a rare solar eclipse crossed the U.S., drawing enormous crowds outdoors to catch a glimpse of the covered sun. At Austin-Bergstrom International Airport (AUS), TSA’s newest recruits gathered outside for a special swearing-in ceremony…

Boise photo

Kudos Across America – Boise, Idaho

April 15, 2024

Good morning. My name is Phil Landram from Manchester, Michigan. This letter is to say thank you to two agents (Officers) that we consider our angels.

To keep this short and sweet, my father passed away recently…

Union Pacific train (Union Pacific photo)

Freight train derails, explosive found – TSA exercise with Union Pacific

April 11, 2024

Imagine a freight train derails and emergency responders rush to the scene, only to find the derailment worse than they thought.

They discover an improvised explosive device (IED) on one of the derailed tank…

TSA Officer Daynin Harris screens a guide dog in training at DCA. (Lisa Farbstein photo)

Guide dogs in training get first taste of TSA screening at DCA

April 10, 2024

Puppy fever hit Ronald Reagan Washington National Airport (DCA) when two dozen service dogs in training went through TSA screening for the first time.

In conjunction with National Puppy Day, TSA screened 24…

Hays Regional Airport, Hays, Kansas (Photo by Joy Marok-Schmeidler)

Kudos Across America – Hays, Kansas

April 8, 2024

I arrived in Hays, Kansas on New Year’s Day. I had called a local car rental place ahead of time to make sure they would be open. When I landed in Hays, I discovered they were not.