Employee Stories
Kudos Across America – Ft. Myers, Florida
May 14, 2021
I would like to take a moment to express my sincere gratitude for an experience that my family encountered at your airport [Southwest Florida International Airport, RSW]. …
Eagle eye TSA officer makes two great catches in one day
May 13, 2021
It was all just in a day’s work for TSA Officer Megan Fank of the University of Illinois – Willard Airport (CMI). Her keen detection skills were unexpectedly put to the test when she made not one, but two nice catches…
Employee Spotlight: Deputy Assistant Federal Security Director Rhonda Singh
May 10, 2021
The daily lunch-time line of customers spilling out to the sidewalk and down the block from Foods R Us told you everything you needed to know about the popularity of the authentic Caribbean food served there. …
TSA’s Acting Administrator testifies before House Homeland Security Subcommittee
May 7, 2021
Since the start of the COVID-19 pandemic, TSA has waged a successful battle to keep security, safety and TSA employees in the forefront, and the agency’s partnership with Congress has played a key role in that success…
Helping Hands: TSA Maui helps keep ‘aina clean
May 4, 2021
Editor’s Note: This story spotlights the exceptional work of TSA employees who have volunteered outside of their normal duties and responsibilities to lend a “helping hand” to others. This Helping Hands feature is…
Kudos Across America – Denver
May 4, 2021
Navigating air travel as a transgender woman in the U.S. is difficult enough as is. Having your wallet stolen shortly before a flight to visit family after over a year of separation certainly doesn't help. …
True teamwork in Philadelphia
April 30, 2021
Two airline employees at Philadelphia International Airport (PHL) used their instincts and training to stop a pair of trespassers who gained unauthorized access to secure areas of PHL, and TSA recognized the airline…
Remember the story of the old woman who lived in a shoe?
April 30, 2021
Early on a Saturday at Northwest Florida Beaches International Airport (ECP), a young lady and her father went through TSA screening. Each placed their carry-on and personal items in the inspection tubs, walked through…
Virginia TSA instructor suffers stroke on the job; two instructors to the rescue
April 29, 2021
Phil Paquette, a TSA training instructor at Virginia’s Richmond International Airport (RIC), was in his office preparing for a new hire course when he suddenly became ill. He hesitated to ask for help, but it’s a good…
Former first responders excel at TSA
April 27, 2021
After successfully completing checkpoint screening at Boise Airport (BOI), a passenger experiencing unusual and extreme anxiety requested to speak with someone, preferably a person with a military background. …
New Orleans TSA officer helps stranded airman
April 23, 2021
“He seemed like a nice guy. When I found out he was in the military and stranded, it just felt like the right thing to do.” This was the thought of Louis Armstrong New Orleans International Airport (MSY) Supervisory TSA Officer David…
TSA Associates Program allows employees to earn college credit
April 19, 2021
“I decided to attend the TSA Associates Program after overhearing two officers discussing their assignments and their class,” said Brunswick Golden Isles Airport Lead TSA officer Jeannette Reeves. The 16-year TSA…
What people are saying about TSA - April 16, 2021
April 16, 2021
Dallas, Texas I have managed many people in my career in the area of customer service. It takes effort to attract, hire and maintain a quality employee such as [this officer]. I knew I could trust her. I knew she was…
Hitting the roads? TSA says ‘Stay safe around railroad crossings’
April 15, 2021
As summer approaches, more cars and trucks are hitting the roads, and TSA wants to remind travelers to be careful around railroad crossings. According to Operation…
Kudos Across America – Alamosa, Colorado
April 14, 2021
I recently travelled from Alamosa, Colorado [San Luis Valley Regional Airport – ALS] to Denver. I am a trans women, and as such I have to advise the TSA agents to press the right button! before I enter the [body scanner]. …
New hire training for West Coast TSA officers
April 8, 2021
TSA new hire training is moving back into the physical classroom. The agency successfully launched a new officer training program for new hires at McCarran International Airport (LAS) in Las Vegas. As one of the…
TSA Detroit supports veterans with PTSD
April 7, 2021
A U.S. Department of Veterans Affairs report shows 11-20% of military veterans who served in combat in the Middle East and Vietnam suffer from…
Kudos Across America – Toledo, Ohio
April 6, 2021
I sent a form in but wasn’t sure it got through. I wanted to thank TSA and specifically Lead TSA Officer Bill Waganfeald at the Toledo Express Airport for his kind assistance and professionalism as I was taking my 88-year-old mother, who was in a…
Hawaii TSA officer rescues tourist from rough ocean waters
March 31, 2021
While walking along a remote area of Maui’s south shore, Rodney Mariano Jr. and his 4-year-old son were talking about how dangerous the ocean can be. They both soon discovered just how true that is. Mariano, a…
Kudos Across America – Las Vegas, Nevada
March 31, 2021
I was dropping my son off at McCarran International Airport, and as I pulled into the airport, I got a flat tire. I asked several people for assistance or directions as to where I could get help. None would assist. Beside my vehicle were…