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Media Room

National and Regional Spokespeople

Contact information below is strictly for questions from reporters regarding TSA operations at airports in specific states covered by the spokesperson. Airline passengers or members of the general public seeking assistance or answers to questions regarding TSA operations should visit our Customer Service page for additional support.

RegionContact EmailTwitter
AK, CA, CO, HI, ID, MT, NV, OR, UT, WA, WY, American Samoa, Guam, Northern Mariana IslandsLorie Dankers@TSA_Pacific
DC, DE, MD, NJ, NY, PA, VA, WVLisa Farbstein@TSA_NorthEast
FL, GA, KY, MO, SC, TNMark Howell@TSA_SouthEast
AL, LA, MSSari Koshetz@TSA_Gulf
CT, MA, ME, NH, RI, VT, NC, Puerto Rico, Virgin IslandsDaniel Velez@TSA_NewEngland
IA, IL, IN, MI, MN, ND, OH, SD, WI Jessica Mayle@TSA_GreatLakes
AR, AZ, KS, OK, NE, NM, TX  Patricia Mancha@TSA_SouthWest

Media Inquiries

For media inquiries and breaking news, please email TSA Public Affairs.

National Media Inquiries

For national media inquiries or breaking news, please email TSA Public Affairs or Carter Langston, the TSA Press Secretary.

Airline Passenger/General Public Assistance

Before heading to the airport, you can reach out to TSA regarding checkpoint questions by texting "Travel" to AskTSA (275-872) or via social media through X (@AskTSA), Facebook Messenger (http://www.fb.com/AskTSA). An automated virtual assistant is available 24/7 to answer commonly asked questions, and AskTSA staff are available 365 days a year from 8 a.m. to 6 p.m. ET for more complicated questions.

Passengers who need additional assistance through security screening may request a TSA Passenger Support Specialist (PSS). A PSS is a TSO who has received specialized training, including how to effectively assist and communicate with individuals with disabilities, medical conditions or those who need additional screening assistance. Individuals should request passenger assistance at least 72 hours in advance by contacting our TSA Cares passenger support line at (855) 787-2227. Live assistance for both the TCC and TSA Cares is available weekdays, 8 a.m. to 11 p.m. ET, or weekends and holidays from 9 a.m. to 8 p.m. ET.

Travelers may also reach the TSA Contact Center at 866-289-9673 or via an online form. An automated service is available 24/7.