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Queue and Lanes

  • December 03, 2008 | 94 (# of comments)
    My name is Christine, and I've worked for TSA for about 3 years now working on the Web team at Headquarters. I spend most of my time doing technical stuff, but I also dabble in some writing. I'm an avid traveler (it's a passion of mine) and I've had...
  • November 19, 2008 | 115 (# of comments)
     Starting today, the Ad Council will launch the “Why?” campaign . The campaign will explain the reasons behind some of TSA’s most controversial security procedures. The goal of this public awareness effort is to reach the largest audience possible...
  • November 10, 2008 | 145 (# of comments)
    The Diamond Self Select Program [link ] started back in February 2008 at Salt Lake City International Airport and is now operating in 48 airports. The program allows passengers to proceed through the security checkpoint at their own pace by...
  • October 24, 2008 | 168 (# of comments)
    When it comes to liquids, everybody involved with checkpoint operations -- passengers, airlines, airports, and TSA employees -- agrees that there has to be a better way. Here’s my take on the path forward.For this discussion, I am using “liquids” as...
  • September 23, 2008 | 90 (# of comments)
    For those of you that have noticed TSA's Diamond Self-Select Lanes, you're not the only ones; Budget Travel magazine has rewarded TSA and the program with a 2008 Extra Mile Award for innovative efforts to make travel easier. For the past four years...
  • May 30, 2008 | 50 (# of comments)
    Black/Blue/Green, First Class, Premier, Red Carpet-it seems like there are 18 different types of lines leading to a TSA checkpoint and only one for the "regular" traveler. What's the deal?Well, there's the history and then there's where we're going....
  • May 12, 2008 | 100 (# of comments)
    I caught this article in the New York Times Sunday magazine over the weekend. Personally, I think the author (who didn’t talk to TSA for this piece) is confusing millimeter wave and backscatter, but that's not what caught my attention. His take on...
  • April 11, 2008 | 152 (# of comments)
    While screening 2 million people every day, you learn a thing or two. In addition to this on-the-job learning, we specifically sought out passenger feedback on how a checkpoint could be designed to make their lives a little easier. Easier processes...
  • March 18, 2008 | 115 (# of comments)
    The Diamond Lane Self Select Program is spreading like snow on the hills of the ski resorts of Salt Lake City and Denver where the program first originated. The program rolled out yesterday in Spokane, Washington and rolls out today in Boston and...
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