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  1. Home
  2. Contact
  3. Customer Service
  4. Contact Email
  5. Request for TSA Cares Assistance

Request for TSA Cares Assistance

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If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.
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Required Information

(Please provide a number where you can be contacted on the day of your travel. If you provide an international number, you will not be contacted by phone.)

Flight Details

Departure Flight details (Where you’re leaving from)

Please verify that your flight information is correct before submitting.

NOTE: To receive assistance, your flight must be from a U.S. airport. Please choose an airport from the list.

Keyboard-only users must enter date manually in format mm/dd/yyyy
Enter time in 30-minute intervals (e.g. 1:30 PM, 2:00 PM). Enter manually or use drop-down.
Do you have a return flight?

NOTE: To receive assistance, your flight must be from a U.S. airport. Please choose an airport from the list.

Keyboard-only users must enter date manually in format mm/dd/yyyy
Enter time in 30-minute intervals (e.g. 1:30 PM, 2:00 PM). Enter manually or use drop-down.

* Describe the type of screening assistance you need at the checkpoint. If the request is for a child, please provide their age. See below for examples of information to include:

  • I have difficulty following instructions due to a disability or medical condition
  • I have mobility limitations including difficulty standing, walking or lifting my arms
  • I use mobility aids or support devices
  • I have internal/external devices or other concerns that may affect my ability to use screening technology
  • I am traveling with medically necessary liquids, gels, aerosols over 3.4oz
  • I am traveling with a child who has a disability, or medical condition
  • I am traveling with a service animal
  • I have difficulty understanding and communicating in English
  • I am traveling with religious or cultural items
  • I wear religious headwear or clothing
  • I am a Tribal traveler with cultural, sacred, spiritual items and/or ceremonial regalia and headdress.
  • I am traveling with crematory remains
* We will remove the following special characters like @, #, $, %, &, -, ", {, (, [ or > . Please do not include them in your submission.


* You are not able to submit this form. Please choose an airport from the list except 'Other'.