Kudos Across America – Austin, Texas

Friday, April 29, 2022
Austin-Bergstrom International Airport TSA Officer Esther Barrett (Photo by Ignacio “Nacho” Reyes)

I recently traveled from Dulles International Airport [Washington D.C.] to Austin-Bergstrom International Airport [Austin, Texas] to visit my elderly mother.

While at Dulles, after the TSA screening but before I made it to my plane, I misplaced my driver’s license. I discovered that my license was missing while I was sitting on the plane. I notified the flight attendant and deplaned to see if I could find my license. My license didn’t show up until after I had taken the last flight to Austin that day.

Fortunately, a TSA Supervisor at Dulles had explained that I could identify myself for the flight home using two different cards with my name on them, so I didn’t worry about the return flight.

On the day I left Austin, I went to the airport early to have plenty of time to go through screening. I had eaten a light breakfast with the plan of having a full breakfast at the airport. In hindsight, I should have eaten more.

When I went through the TSA PreCheck® line and made it to the front, I explained my situation and was told to go over to the regular line and wait. That was when I met TSA Officer Esther Barrett, who was to escort me through security. Since I had expected to go through [TSA] PreCheck, I wasn’t prepared to do all the things necessary for the regular screening. Suddenly, I became ill and started shaking.

I told Barrett what was happening and she kindly led me to a seat and allowed me to eat something and regain my composure while she did all the necessary checks. I carry a liquid medicine which is over the acceptable volume and pressurized. Barrett explained to me the best way to test it without disturbing it.

Austin-Bergstrom International Airport TSA Officer Esther Barrett verifies a passenger’s ID.  (Photo by Ignacio “Nacho” Reyes)
Austin-Bergstrom International Airport TSA Officer Esther Barrett verifies a passenger’s ID. (Photo by Ignacio “Nacho” Reyes)

Throughout all this, Barrett was kind and caring and professional. She did her job and made sure that I was comfortable and OK. Being weak and sick in such a situation can be miserable and Barrett made it no big deal. Her caring manner and her professional demeanor made all the difference in the world.

What could have been a catastrophe was instead mitigated by the actions of Barrett. And then suddenly, Barrett had completed the screening, and I was on my way to find my big breakfast and fly home.

All was well because of the actions of TSA Officer Esther Barrett.

Thank you, thank you, thank you.