Kudos Across America – Burlington, Vermont

Monday, June 3, 2024
Welcome to BTV. (Photo by Danielle Zieff)

Dear TSA leadership,

I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service provided by Supervisory TSA Officer (STSO) William Martin at the baggage and security clearance area of Vermont Burlington (Patrick Leahy Burlington International) Airport.

Supervisory TSA Officer William Martin (Photo by Danielle Zieff)
Supervisory TSA Officer William Martin (Photo by Danielle Zieff)

During a recent trip, I encountered a distressing situation where my AirPods went missing in one of the bins that passed through the conveyor screening belt (X-ray position). In a moment of great need, Martin swiftly came to my aid.

His professionalism, sense of urgency, and dedication to his duty were truly remarkable. Martin not only responded promptly to the situation but also took the initiative to review the camera recordings to identify the specific bin containing my AirPods. In less than 15 minutes, he efficiently searched through each bin and successfully located my misplaced belongings.

I cannot emphasize enough how Martin's exceptional actions alleviated my stress and ensured a positive resolution to what could have been a very challenging situation. His commitment to his job and the sincerity with which he approached the matter were truly commendable.

It is my belief that individuals like STSO William Martin, who demonstrate a genuine dedication to their responsibilities and exhibit a high level of professionalism, are invaluable assets to your organization. I wanted to take a moment to express my gratitude and appreciation for his outstanding service.

Please extend my heartfelt thanks to STSO Martin for going above and beyond in providing assistance during a moment of need. His actions reflect positively on the TSA, and I believe he deserves recognition for his exemplary service.

Thank you for your attention to this matter.


Deepthi Varughese

By Wayne Carey, Strategic Communications and Public Affairs