Kudos Across America – Detroit

Wednesday, November 4, 2020
Officer Willis-Fitts

I know the airlines and TSA can get a bad rep. I could never adequately thank the individuals who I came in contact with today.

I left my wallet on the car roof, and [the wallet] flew off somewhere on our way to the airport. (Good job, Hannah.)

DTW checkpoint photo

The Delta representative was helpful in getting my boarding pass with some extra information and could tell I was anxious and stayed calm and helpful.

Then, onto TSA. 

They [TSA and Officer Ronaldo Willis-Fitts] were so kind to me and reassured me it would be OK. They could also tell how anxious and shaky I was and were nothing but kind. I can never repay them for the kindness they showed.

Hannah Mathews