I was flying from Dulles (International Airport) to San Francisco, and a TSA officer asked for my ID. It was in a small leather case, and (the officer) said that I couldn’t walk through the security screening monitor system with it in hand.
I left the ID there (at the checkpoint) in error because they placed it in a small dish to run it through the screener (X-ray). I discovered this at the gate just before take-off. I went back to the screening area and was able to find a very capable and kind TSA officer who helped me locate the ID again.
His name is (TSO) Osvaldo Lamar, and he was stationed at the Dulles TSA PreCheck® line. Though he was on a break, he walked us to the correct line to retrieve my ID.
He was kind, helpful, and I am so very appreciative. I want to recognize him and commend him for his help. Please let his supervisor know how great he was, and he was helpful.
I hope he will receive special recognition.
Thanks.
Ellen Weiss
By Wayne Carey, Strategic Communications and Public Affairs