Kudos Across America – Los Angeles

Tuesday, March 23, 2021
Officer Navarrete photo

My family of nine was in a panic when I had forgotten my identification.

Alex Navarrette photo
LAX TSA Officer Alex Navarrete (Photo by Carl Revis)

I was about to rebook my flight for the next day and meet up with my family. TSA Officer Alex Navarrete showed great customer service.

Alex Navarrete, an amazing employee, quickly stepped in as I was saying goodbye and informed us that I could go through TSA [security] with extra verification.

This TSA employee just saved our vacation! He quickly processed my information over the phone and escorted me through the screening process.

I’m glad I have a great story to now tell people in regard to TSA.

THANK YOU, Alex Navarrete!