Kudos Across America - Philadelphia

Friday, May 27, 2022
PHL sign
TSOs from PHL photo
From left, PHL Lead TSA Officer Howard Nickens, Supervisory TSA Officer Aliyah Carter and TSA Officer Theresa Vaughan who recently transferred from PHL (Photos by Michael Devine & Elwood Hess)

I am writing to thank you for the care and concern [at Philadelphia International Airport (PHL)] shown to my daughter, Joy, who uses a wheelchair. I had called TSA Cares to request special handling for my daughter when we went through security.  Everyone criticizes TSA and says how horrible they are, even for people with disabilities. Our experience was exactly the opposite.

The three people who had occasion to deal with my daughter could not have been kinder or more caring. They were extremely polite and solicitous, and even sang her the Wheels on the Bus so that she wouldn't become agitated.

I have never had a more positive experience with TSA in any airport. Unfortunately, I do not know the individuals' names, but I promised I would write and let you know how special they were. I can't thank them enough for their kindness and patience.

by Wayne Carey, Strategic Communications and Public Affairs