I wanted to write to acknowledge a TSA employee, John F. Kennedy International Airport [Lead TSA Officer] Nate Thomas who went above and beyond and deserves to be recognized for his outstanding customer care.
On April 7th, I was traveling with my two children, one of which is special needs. Waiting in long lines is very trying and difficult for her, but I do my best to keep her calm, which typically doesn't last long. Thomas recognized that my daughter was at the end of her "patience threshold" and made sure we got through the security line as quickly as possible to keep her calm. I can say without hesitation that he is one of, if not, the most caring, courteous and observant TSA employees that I have ever met. He made a very stressful situation easier to get through.
I made sure to go to the desk on the other side of the security checkpoint to tell them how overly impressed I was with him and to get his name so that I could write about how he made my experience and the start of my vacation a lot better!
I would like for him to be recognized and celebrated. I was shocked by this outstanding care, and it absolutely made my heart happy!
I would also appreciate if this email could be forwarded to Officer Thomas as well as his supervisor. They should both know what a huge impact he had.
By Wayne Carey, Strategic Communications and Public Affairs