Hello,
I recently traveled through the Sitka, Alaska, airport (Sitka Rocky Gutierrez Airport) and was very pleasantly surprised by the warm and helpful hospitality of the TSA staff. Their instructions were delivered with a smile, assurance, and reason. They were happy to assist travelers with their varying needs to efficiently move everyone through security.
As a very frequent traveler who has been through Seattle, Santa Ana, Orlando, Miami, Boston, Barcelona, Heathrow, Qatar, Dubai, Juneau and Sitka in the last six months, I have not experienced a TSA or airport security team that made the experience anywhere near as pleasurable as I found in Sitka.
I would recommend this group be sent to train other TSA sites on customer service and hospitality.
