Remembering our past, securing our future

Monday, November 15, 2021
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On November 19, TSA will celebrate its 20th anniversary. To recognize this milestone, we asked TSA employees to share their memories from the past 20 years.

In my thirteen years at TSA, two people have had a strong positive impact on my career.

The first person is one of our managers, Shane Krabacher.

Early in my career, I went through some personal things that had a hurt my professional life for several years. I inadvertently drove a lot of people away. 

Shane is one of the few people who continued to see the good in me. So, when he told me that he thought I should apply for a lead position, and said he wanted me to become our Environmental Management Coordinator (EMC), I seriously considered it. His belief in me is why I decided to go for them both. 

After my promotion, Shane talked to me about leadership, giving me valuable advice on different leadership styles. He also coached and mentored me in my role as EMC. He continues to support and encourage me, and provide advice as needed. 

The other person is one of our supervisors, Melissa Van Houten. 

She came to my shift several months after transferring to Albany International Airport. All she knew about me at that point was what she had heard. Instead of just listening to the stories and believing the worst of me, as many others had, she got to know me and made up her mind about what kind of person and officer I was. This was something new for me.

When I got promoted, she took me under her wing because she knew that I wasn’t the popular choice and I wouldn’t have an easy time transitioning into the position. She taught me the technical and administrative aspects of running a checkpoint. She has also helped me with the finer points of leadership and working with subordinates. Her assistance has made the uphill battle I have faced much easier.

If it weren’t for these two people, I wouldn’t be where I am today. With their help, I have made great strides in my professional life. I’ve won several awards. I’ve received a promotion, which is something I had never tried. Most importantly, my professional relationships are much better than they have been for a long time. With them in my corner, I know I can continue to advance and improve. 

 Diane Kisselstein
Lead Transportation Security Officer, 
Albany International Airport -ALB